Junior Customer Support Associate

The role:

• We are looking to bring on a Junior Customer Support Associate to help us to drive improved member outcomes and engagements in the programme
• The role primarily entails:
  • Calling and on-boarding people who have been referred to the programme via their GP onto the Second Nature programme.
  • Calling our NHS and Partnerships members to provide guidance on how to follow the programme and to obtain weight loss data at certain timepoints.
• 6-month rolling contract
• Location: Remote working - UK only
• Salary: £23,850 pro rata
• Part-time hours (20-30 hours available):
  • 20 hours per week - 4 hours per day on any 5 days of your choice (Monday - Saturday 9am - 7pm)
  • 25 hours per week - 5 hours per day on any 5 days of your choice (Monday - Saturday 9am - 7pm)
  • 30 hours per week - 6 hours per day on any 5 days of your choice (Monday - Saturday 9am - 7pm)

Requirements

• This is a heavily task-oriented role. Therefore, the ideal person really thrives in a high-paced environment. You're able to work to targets and are motivated by them.
• You're a quick learner and you easily adapt to new or changing processes.
• You'll need to be organised and structured in the way you approach your work to achieve the desired outcomes.
• You have a meticulous approach to the importance of accurate data entry.
• You'll need to be particularly thorough and detail-orientated when it comes to phone communications.
• You love communicating with people over the phone. Interacting with our members motivates you and gives you energy.
• You'll be comfortable dealing with sensitive conversations over the phone.
• You're highly empathetic and care about the problems our members are facing.