Account Manager

At Hike, we’re building the Rush Gaming Universe 🎮 📲 💰

To know more, check out work.hike.in

Hike Code 📝 (Our core cultural values)
The Hike Code is our cultural operating system. It is our set of values that guides us operationally on a day-to-day basis. We have 9 core values:

• Top Talent in Every Role → Both a quest for greatness & shared values are important to us 🦸‍♂️
• Owner not a Renter → Proactive & radically responsible. Everyone is an owner 🤝
• Pro-Sports Team → Strength-based, results-driven with a "team-first" attitude ⚽️
• Customer Obsession → We exist to delight our customers 😃
• Think Deeply & Exercise Good Judgement → Clear mind, obsession to simplify & data-informed 🙇‍♀️
• Build & Make Magic → Courage to walk into the unknown and pioneer new fronts 🙀
• Be Insatiably Curious & Keep Improving → Curiosity to acquire new perspectives, quickly 👨‍🏫
• Move Fast & Be Dynamic → Ruthless prioritization & move fast 🙋‍♂️
• Dream Big, Be Bold & Think Long Term → Courage to climb big mountains 🚀

Skills & Experience We're Looking For:

• Minimum of 3+ years of experience in account management, customer relations, or a similar role within the gaming or technology industry. | Top Talent in Every Role
• Exceptional verbal and written communication skills, with the ability to engage and build rapport with high-value customers. | Customer Obsession
• Strong problem-solving skills, with the ability to provide quick, effective solutions to complex issues. | Think Deeply & Exercise Good Judgement
• Moderate proficiency in using data and analytics to inform decision-making and tailor user engagement strategies. | Top Talent in Every Role
• A deep commitment to providing exceptional customer service and enhancing the user experience. | Customer Obsession
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and user needs | Move Fast & Be Dynamic
• Collaborative mindset with the ability to work effectively with cross-functional teams. | Pro-Sports Team

You Will:

• Strategy → Instill trust among high-value players by demonstrating reliability, transparency, and a deep understanding of their preferences and gaming habits.
• Strategy → Develop and maintain strong, long-lasting relationships with high-value customers, ensuring their needs and expectations are met.
• Strategy → Identify opportunities to motivate high-value customers to increase their engagement and activity on the platform through personalized recommendations and incentives.
• Strategy → Promote and upsell new games and premium features to high-value customers, enhancing their gaming experience and increasing their lifetime value.
• Operations → Provide quick, real-time support and resolution for any issues or inquiries, ensuring a seamless and satisfying user experience.
• Operations → Establish and manage effective feedback channels to capture user insights, suggestions, and concerns, and communicate them to relevant internal teams.
• Operations → Utilize data and analytics to understand customer behaviour and preferences, tailoring your approach to meet their specific needs and maximize their engagement.
• Operations → Work closely with product, marketing, and customer service teams to develop and implement strategies that drive user retention and growth.

💰 Benefits → We offer tremendous benefits & perks. Check out work.hike.in to know more.