Project Manager

Project Managers are chiefly responsible for facilitating an exceptionally high level of project execution for our clients. Specific job responsibilities include facilitation and execution of projects/surveys on schedule and within budget throughout a project lifecycle. You will build and maintain key relationships with our clients. This position involves daily interaction and coordination with both internal & external teams and requires excellent attention to detail and communication skills.

Job Duties:

• Responsible for the coordination and completion of successful projects.
• Owns all aspects of projects. Sets deadlines, assigns responsibilities, monitors and drives progress of project. Acts as single point of contact for the client throughout the project life-cycle.
• Build deep relationships with Forsta’s Surveys customers.
• Exemplify exceptional customer service skills by truly understanding customer requests and nurturing their accounts with the use of Forsta products.
• Provides continual updates to management regarding status of projects & accounts.
• Grow the business with existing customers.
• Manage customer projects from start of finish including writing proposals, full project execution, and project invoicing.
• Coordinate support from internal team and vendors.
• Daily interaction with customers, vendors, and internal departments via phone and email.
• Main point of contact for key accounts, providing solutions to support client needs in a timely manner, and driving the day-to-day business.
• Immerses self in clients' business: understanding their challenges, objectives, external economic environment, industries; also knows their business model, how it is performing and what success looks like.

This position can be located in either the CST or EST time zones and will support North American Hours of 8am - 5pm PST

Requirements

• Bachelor’s degree
• 4+ Years’ of project management experience
• Experience working in the Market Research or Advertising industry is a plus
• Previous experience working with Forsta Surveys (Decipher) platform is a plus
• Account/Project Management experience is a plus
• Salesforce, Teamwork, Jira, Slack experience is a plus
• Professional demeanor, excellent written, and oral communication skills
• Demonstrated track record of success in outstanding customer service
• Capable of developing/maintaining long-term business partnerships with clients
• Must be able to multi-task and effectively manage all responsibilities attache

About You:
You are a highly motivated individual that works well in a team environment yet can work autonomously and take individual initiative. You have exceptional time management and multi-tasking skills. You are detail-oriented and well organized. You are results oriented – a driver of projects, gets things done, with a “can-do” attitude. This is a great opportunity to join a team of knowledgeable professionals.