Storage & Backup Engineer

• Taking ownership of customer issues reported and seeing problems through to resolution
• Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution
• Providing 2nd-level support by:
  • Researching
  • Diagnosing
  • Troubleshooting
  • Identifying solutions
  • Carrying out configurations
  • Performing upgrades
  • Carrying out migrations
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Write and maintain documentation
• Being part of a 24-hour standby team

Requirements

• 2-4 years of direct experience in day-to-day administration of and maintaining data backup & recovery solution in a production environment.
• Primary Storage : experience with storage products of HPE 3PAR , NETAPP , DELL
• Secondary Storage : experience with Commvault, Veeam Backup & Replication
• Does your experience extend beyond system administration and operational work?
• Can you independently implement small adjustments designed to provide support further down the line?
• Do you put the client first in everything you do. After all, the end-goal is never techno...