- Taking ownership of customer issues reported and seeing problems through to resolution
- Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution
- Providing 2nd-level support by:
- Researching
- Diagnosing
- Troubleshooting
- Identifying solutions
- Carrying out configurations
- Performing upgrades
- Carrying out migrations
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Write and maintain documentation
- Being part of a 24-hour standby team
Requirements
- 2-4 years of direct experience in day-to-day administration of and maintaining data backup & recovery solution in a production environment.
- Primary Storage : experience with storage products of HPE 3PAR , NETAPP , DELL
- Secondary Storage : experience with Commvault, Veeam Backup & Replication
- Does your experience extend beyond system administration and operational work?
- Can you independently implement small adjustments designed to provide support further down the line?
- Do you put the client first in everything you do. After all, the end-goal is never techno...
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Inetum
European leader in digital services, offering customized solutions for businesses, public sector bodies, and society as a whole, with a focus on 4 core businesses: consulting, infrastructure and application management, software implementation, and software publishing
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