Customer Service Representative - Order Management

3 months of training they'll work onsite Monday-Friday
After 3 months of training, they may be able to work remote 2 days per week.
Education - HS Diploma, Associate's degree (preferred)
Level* Experienced – 1 – 3 yrs
Language Required: English

What analytical capabilities or niche skillset does this role require !!
· Microsoft Office; ability to type 40-45 wpm, possess good to excellent writing and PC skills with knowledge in Microsoft
· Demonstrate a commitment to Customer Service/Service Excellence
· Results driven with strong attention to detail
· Written and Oral communication skills,
· Professional telephone skills, diplomacy, empathy, negotiation, strong listening, approachable, patient, a problem-solver
· Is willing to take on new challenges
· Ability to and efficient to handle multi-tasks at one time
· Team-oriented, yet independent and self-directed/disciplined
· Adaptability (adapt to audience engagement)
· Must demonstrate ability to work with excel spread sheets to edit / maintain data.
· Ability to work effectively under pressure to meet deadlines.

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