Director of Customer Success

As a Director of Customer Success, you will bring your Management Consultancy, Director Analyst or Account Director experience to the role - working at the Executive level over many accounts, partnering with assigned account Customer Success Managers to deliver value to our customers.

Your team: Your initial focus will be as an expert individual contributor, working with the London and US based Customer Success team.

Responsibilities and tasks:

• Director engagement over multiple key accounts
  • Engaged with assigned accounts at an executive level: nurturing strategic executive relationships, participating in customer Business Reviews, and as an escalation point
  • Providing direction setting, guidance and coaching to the account CSM to achieve their goals as the account Customer Success Manager and for professional growth
• Direct Customer Success management for one strategic account
• Strategic lead to develop strategies and enablement for managing key accounts, focused on stakeholder and account management
  • Growing, nurturing and challenging Customer Champions and Executive sponsors to drive retention and growth
  • Guiding the Customer through ch...