As a Director of Customer Success, you will bring your Management Consultancy, Director Analyst or Account Director experience to the role - working at the Executive level over many accounts, partnering with assigned account Customer Success Managers to deliver value to our customers.
Your team: Your initial focus will be as an expert individual contributor, working with the London and US based Customer Success team.
Responsibilities and tasks:
- Director engagement over multiple key accounts
- Engaged with assigned accounts at an executive level: nurturing strategic executive relationships, participating in customer Business Reviews, and as an escalation point
- Providing direction setting, guidance and coaching to the account CSM to achieve their goals as the account Customer Success Manager and for professional growth
- Direct Customer Success management for one strategic account
- Strategic lead to develop strategies and enablement for managing key accounts, focused on stakeholder and account management
- Growing, nurturing and challenging Customer Champions and Executive sponsors to drive retention and growth
- Guiding the Customer through ch...
BlueOptima
BlueOptima is on a mission to maximize the economic and social value that software engineering organizations are capable of delivering.
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