Manager, Outbound Product Management, Demo Engineering

We are seeking a Manager, CIWF Demo Engineering to grow and lead a group of product managers and software engineers in the global Customer Workflows Demo Solutions organization. The role will be responsible for guiding project resources of various CSM and/or industry verticals toward the successful achievement of Demo Engineering goals. The Demo Engineering teams within ServiceNow provide demo content and automation for high impact software built to work with scale and ensure the availability of demos built on the ServiceNow platform.

What you get to do in this role:

• Manage and lead a team of product managers and software engineers on the Demo Engineering team aligned with the CSM, FSM, and Industry business units.
• Work alongside other CIWF Demo Engineering management to ensure alignment on day-to-day activities and priorities while having influence on long term strategy.
• You'll mentor, grow, and develop both product managers and software engineers.
• Manage team resources by recruiting, staffing, mentoring, training, and maintaining a best-of-class demo engineering team.
• Provide strategic direction for aligning content and ensuring priority of solutions that highlight multiple products/solutions.
• Work closely with outbound product management, solution consulting, and go-to-market teams to build and triage backlog of team deliverables.
• Plan and execute a program based on organization priorities, context, risks and desired outcomes.
• Be comfortable and use quick thinking and innovative ideas to solve ambiguous problems.
• Deliver an outstanding experience for our customer.

To be successful in this role you must have:

• 4+ years of software industry experience and 2+ years of experience as a manager leading demo software developers, product managers, analysts, or solution consultant teams
• Exceptional written and communication skills
• Aptitude for understanding new technologies quickly
• Experience developing web applications at scale
• Advanced understanding of software design, development, testing, and problem-solving
• Experience with supporting troubleshooting efforts of difficult production issues e.g. memory leaks, network problems, intermittent failures etc. across the stack
• Ability to hire top talent and build a productive team
• Able to articulate broad concepts and use those concepts to understand and develop solutions for problems.
• Experience working in a DevOps environment

Requirements

• 4+ years of experience in the Now Platform and 2 years or more as a manager
• Experience managing software development teams operating in Scaled Agile
• Hands-on experience with open source tools and agile development environments.
• Fluency in one or more relevant programming language (JavaScript, Glide, etc.)
• Experience with ServiceNow applications
• Experience working with Solution Consulting, Sales, Marketing, Product Management, and other demo stakeholder teams

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!