Senior Collections Specialist

Position Summary

We are looking for a self-driven and competent Collections Specialist to join our team! You’re great at employing tact when communicating with others and pride yourself on not letting things fall through the cracks. You enjoy working with clients and internal teams to resolve AR issues and are experienced with data entry. We are expecting you to be professional, trustworthy and to be able to work independently.

RESPONSIBILITIES

•Reach out to clients via email and telephone regarding past due invoices and work with them to bring their accounts current

•Work with internal teams to resolve customer issues as they arise

•Aid in resolution of customer billing and credit issues

•Post payments to customer accounts, most of which is automated

•Assess late fees and interest based on management’s guidelines

•Provide regular updates to management on past due amounts

•The creation and maintenance of Breach and Termination Notices for customers

•Regularly collaborates with Customer Success on customers issues that are holding up payment

QUALIFICATIONS

•Great communication skills

•Proven experience in similar role - 3+ years' experience

•Knowledge of billing procedures and various collection techniques

•Working knowledge of MS Office and databases

•Great at following up internally and externally to get issues resolved

•Detail oriented

•Experience utilizing NetSuite and Salesforce a plus

•Inquisitive with a sense of humor preferred!

MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.

MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.

MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.

Salary range of $44,000 - $62,200. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.

MeridianLink offers:

Insurance coverage (medical, dental, vision, life, and disability)

Robust paid time off

Paid holidays

401(k) plan with company match

Remote work

All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.

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