Get alerts to your inbox about new open jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Kustomer is the industry leading conversational CRM platform perfecting every customer experience.
About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Away Travel, Priceline and Sweetgreen.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are dedicated to enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.
About the Role:
Kustomer is seeking an Implementation Engineer Manager. You will be responsible for managing a team of implementation engineers of Kustomer’s platform, who work closely with our Implementation Managers to plan and execute successful launches with our clients. As the manager of the team you will be responsible for ensuring the implementation engineers have the support and resources they need to make our clients successful. You will be responsible for creating or refining our processes to ensure a scalable team that remains dedicated to deliver a fantastic onboarding experience for our clients. The Implementation Engineering Manager will liaison between other teams, advocating for our implementation engineers and surfacing critical client feedback. You will act as a point of escalation for our clients on their technical issues and will meet with clients to support their onboarding. The ideal candidate will be detail-oriented and help our implementation engineers grow in their capability. Success will be helping our team hit our metrics around implementation quality and speed as well as support each team member in leveling up with skills.
We have a strong preference for talent based in the New York Metropolitan Area (New York, New Jersey, Connecticut) with the ability to work in-office in Manhattan on a hybrid basis.
You’ll be responsible for:
Your qualifications:
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
Remote🇺🇸🇨🇦📅Added an hour ago
Sales Engineer
DNSFilter is a company that provides protective DNS and advanced content filtering solutions.
DNSRMMRESTSIEM solutionsAmazon AWSMicrosoft Azureterminal serversvirtualization platformsSaaSAPI + 2
🇺🇸👶Added an hour ago
Lead .NET Engineer
Publicis Consultants is a communication consulting agency, part of Publicis Groupe, one of the largest global communication networks
.NETCoreC#ASP.NetWebAPIMVCIISWCFRESTJSON + 7
🇺🇸👶Added an hour ago
Senior .NET Engineer
Publicis Consultants is a communication consulting agency, part of Publicis Groupe, one of the largest global communication networks
.NETCoreC#ASP.NetWebAPIMVCIISWCFRESTJSON + 7
🇺🇸Added an hour ago
Web Developer Mid
Blackspoke IT - We are a critical intelligence organization dedicated to safeguarding national security and global stability.(information technology & services)
HTML5JavascriptBootstrapCSSC#.NETSQLRuby on RailsAWSAgileAPI + 1
🇺🇸Added an hour ago
Web Developer Senior
Blackspoke IT - We are a critical intelligence organization dedicated to safeguarding national security and global stability.(information technology & services)
HTML5JavascriptBootstrapCSSC#.NETSQLAWSSWFSNSSQS + 6
🇺🇸Added an hour ago
Data Automation Engineer
Blackspoke IT - We are a critical intelligence organization dedicated to safeguarding national security and global stability.(information technology & services)
PythonBashPowerShellScalaGitDockerFlaskDjangoReactTableau + 3