Casino Player Analyst

Moonspin is proud to offer industry leading Customer Support, Risk/Fraud and Tech Development services to our international client base. Our expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. We hire experienced top talent people which enables us to offer exceptional business services, while enjoying a “work hard play hard” engaged environment.

Purpose of Role:
The role is required under the direction of the CMO and Head of Retention, the Casino Player Analyst will identify, analyze and terminate negative players in our gaming environment to maintain a clean, safe hazard-free environment within area of responsibility.

Responsibilities:

• Accurately maintaining the integrity of the database by analyzing player information and removing negative players such as fraudsters, bonus abusers, syndicates, and other unprofitable players.
• Research and identify new fraudulent player trends.
• Creates daily, monthly, and ad hoc reports using player accounts data to assist during audits.
• Perform all other related and compatible duties as assigned. *...