Collection Operations Manager

• Manage and responsible for the Collection Operations of the company
• Liaise with Superior (Risk Management Head) as well as other top management
• Ensure that the company runs with legality and conformity to established regulations
• Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
• Collaborate with various functions (Product, Engineering, HR, Finance, Marketing, Collection, Risk Modelling, and Business Intelligence) to boost efficiency and productivity
• Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
• Manage customer support processes and manage them to enhance customer satisfaction
• Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.

Requirements

• Hold Bachelor Degree (S1) from Reputable University
• Have great persistence and endurance to meet operation target,
• Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• At least 3 years proven excellent organizational and leadership ability
• Outstanding communication & people management skill.
• Sound knowledge of data analysis and performance/ operations metrics.
• Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan, Payday Loan) or have experience in Fin-tech Company.
• Excellent ability to make decisions, take actions, and make things happen.