Change Lead

We are growing our Consulting Services team and looking for a Change Lead to join us on our exciting journey and be part of the Hitachi Solutions family.

Key Responsibilities

• Provide change consulting services to clients in the transformation and change discipline applying the Hitachi change methodology
• Deliver Change Strategies for clients ensuring solutions are tailored for specific client needs
• Deliver change management activities for projects, working with the client to ensure business readiness for go live and beyond
• Support clients to understand success factors and development of KPIs for a benefits led approach to change
• Support the wider Hitachi teams as subject matter expert on change management, including learning
• Support the projects and project teams as a subject matter expert on learning and development specific areas focused on:
  • Training Needs Analysis
  • Training materials development
  • Training delivery, including e-learning
  • Training Assessment and development
• Design, develop and implement training and mobile learning solutions taking into account instructional design and learning theories.
• Regular on-site meetings to review status of training, strategy, schedules, issues and mitigation measures jointly with the client
• Create and execute communication and stakeholder plans to engage users, support the business and facilitate change
• Readiness Assessments to ensure projects are progressing and implementing return to green actions plans
• Work with the training delivery team to ensure activities are aligned
• Facilitate Hypercare support for end users – Floor walkers, training, drop in sessions
• Post go live adoption surveys and KPI analysis to ensure the change is sustained and reinforced
• Liaise and engage with the client onsite and/or remote depending on the project and client needs, and be the bridge between the affected teams and the project team

You may be required to travel within France and abroad for the performance of your duties.

You may also be obliged to vary your place of work, either permanently or temporarily, according to business needs.

Requirements

Key Competencies

• 4 plus years of relevant work experience in delivery of organisational change mgmt. projects on ERP programmes
• 2 plus years experience of ERP training experience, preferably Dynamisc
• Strong project management skills
• Communication skills: strong presentation/ communication / facilitation skills (oral and written)
• Aptitude to easily adopt new technologies and processes
• Change Management qualification preferred but not essential, as long as candidate has strong understanding of change mgmt. principles
• Exhibits strong leadership abilities as role model, partner and mentor to project teams and clients
• Results-focused with strong business acumen combined with analytical and structured thinking
• Previous Consulting Experience an advantage
• Dynamics 365 Fin /Ops or CRM background would be an advantage
• Ability to work in high pressure, rapidly changing environment whilst dealing with ambiguity and diversion opinions
• Strong MS office application experience