Application Support Analyst

Job Summary:

The Application Support Analyst is responsible for application and integration of information technology in the healthcare setting. This position will serve as a liaison between the IT department and operations to align system design with operational processes.

This includes data collection, workflow analysis, system configuration, testing, and support. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external mandates such as HIPAA and Meaningful Use.

ESSENTIAL FUNCTIONS:

• Provide recognized knowledge of product features, functionality and utilization of the application software.

• Manage stakeholder expectations by analyzing expectations and requirements.

• Identify project issues and risks and resolve or escalate as appropriate.

• Collaborate effectively with colleagues to complete tasks.

• Lead or actively participate in meetings.

• Monitor system effectiveness and/or performance to determine if there are any potential problems, report critical findings to peers and/or manager and resolve somewhat complex problems.

• Develop and maintain test scripts to reflect proposed workflow solutions.

• Review and test changes, interfaces, data conversion, enhancements, and each new release as assigned.

• Participate in disaster recovery initiatives.

• Support the training team by keeping trainers abreast of new functionality and system changes.

• Provide assigned on-site support during go-lives and system upgrades.

• Provide 24/7 support when scheduled.

• Resolve or triage support calls as applicable.

ADDITIONAL RESPONSIBILITIES:

As Assigned

MINIMUM POSITION QUALIFICATIONS:

• Bachelor’s degree. May consider applicable clinical, revenue cycle or other healthcare experience in lieu of degree.

• Healthcare licensure preferred.

• Two years’ relevant experience.

• Current knowledge of regulatory standards and the impact on business operations.

• Obtain and maintain system certifications, if applicable.

• Willingness to be on call 24/7 when scheduled.

• Willingness to travel to remote sites as applicable.

• Demonstrate an understanding of the need for discretion of all confidential and EPHI (Electronic Protected Health Information) HIPAA regulations.

• Demonstrate ability to promote and maintain good interpersonal relationships.

• Proficient with Microsoft Office.

• Demonstrate ability to prioritize and multi-task.

• Demonstrate effective problem-solving, analytical, and time management skills.

• Demonstrate strong verbal and written communication skills.

• Demonstrate strong organizational, presentation and customer service skills.

AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

INFORMATION MANAGEMENT: Treats all information and data within the scope of the position with appropriate confidentiality and security.

RISK MANAGEMENT/QUALITY MANAGEMENT/SAFETY: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

ENVIRONMENTAL CONDITIONS: The work environment consists of daily patient contact, which may include exposure to blood or other body fluids.