Business Operations Associate

About the Role

The Business Operations Associate will play a pivotal role in creating and implementing AI solutions aimed at enhancing customer outcomes and driving revenue growth. This role will collaborate with teams across Product, Analytics, Machine Learning, and the Expert Community to develop, execute, and evaluate innovative solutions.

What You’ll Do

• Propose and test solutions to assess their impact on financial and strategic business goals
• Draw actionable insights from business analyses and develop recommendations for next steps
• Communicate data-driven recommendations to leadership and to the broader organization by preparing polished presentations and identifying key takeaways
• Design and implement efficient processes and best practices for Expert Operations, ensuring alignment and effectiveness by working closely with cross-functional teams
• Lead and contribute to Expert Operations projects, ensuring timely delivery and successful outcomes

What We’re Looking For

• 3-5 years of relevant experience in business operations, project management, analytics, finance, or related field at a technology company
• Strong analytical skills with the ability to translate data into meaningful insights that drive successful business outcomes
• Excellent communication and interpersonal abilities, capable of building and managing relationships with stakeholders across departments
• Experience planning and leading cross-functional projects with a track record of driving results
• Ability to present complex concepts and analysis in an approachable way to diverse audiences
• Highly skilled in Excel, SQL experience is a plus
• Familiarity with conversational AI, with prior experience working with AI being a plus

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Fully Remote Work Environment
• Competitive Pay
• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long & Short - Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $360 annual Wellness stipend
• $200 per year for registration fees for fitness events, races, and marathons
• Flexible time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Remote From these States

Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, West Virginia and Wisconsin.

Pay Transparency

JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

#LI-REMOTE