Senior Publisher Success Manager

The Senior Publisher Success Manager is the day-to-day contact for a subset of premium publisher partners. Reporting to the Head of Publisher Success for our EMEA region, this role is the backbone of GumGum's premium publisher partnerships in the UK, our biggest publisher market in the region. This individual is essential to retaining Tier 1 and 2 accounts while unlocking their maximum revenue potential.

The Senior Publisher Success Manager will independently own relationships with our top publisher partners – part of this role is building and maintaining meaningful relationships with Publisher clients through in-person meetings in and around London. Through these relationships and their industry knowledge, this individual will be crucial in helping develop the company’s overall publisher development strategy.

The Senior Publisher Success Manager possesses a passion for customer success and serves as an expert on GumGum’s products, publisher tools and platforms. This person will be expected to be present in the London office a few times per week.

Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.

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What You'll Achieve

• Manage Tier 1 and Tier 2 publisher partnerships, including top global websites.
• Conduct in-person QBRs and meetings with publishers in and around London.
• Analyze industry trends with partners to help shape publisher strategy.
• Serve as an expert on GumGum’s products, publisher tools, and platforms.
• Identify and resolve account management bottlenecks.
• Escalate technical issues to Solutions Engineers as needed.
• Monitor daily reporting to identify trends and opportunities for revenue growth.
• Support publisher onboarding with solutions engineering and partner management teams.

Skills You'll Bring

• BA/BS in Business (Advertising/Marketing) or equivalent experience.
• 4-6 years in digital media/ad tech, with experience in a network, exchange, or SSP environment.
• Account management experience in ad tech, creating client solutions.
• Proficient with JIRA, Zendesk, Google Sheets, ticketing systems, and data analysis.
• Strong understanding of the media industry, digital advertising, and ad tech.
• Skilled in Excel, PowerPoint, and GSuite (Jira & Google Ad Manager are a plus).
• Clear communication skills, both verbal and written.
• Ability to multitask, prioritize, and solve complex problems.
• Passionate about media, ad tech trends, and building lasting publisher partnerships.

Perks & Benefits

• Private Medical coverage including Dental and Vision schemes
• Pension Plan
• Short-Term and Long-Term Disability Plan
• Life Insurance and AD&D
• Initial 25 Days Paid Holidays + bank holidays
• Summer Fridays from the 1st Friday of May through the last Friday in September
• Stock Incentive Program (role dependent)
• Paid Parental Leave
• Transitional Return-to-Work Schedule from Parental Leave
• Modern Family Support and Resources
• Employee Assistance Program
• Wellness Scheme
• Work-From-Home Stipend/Mobile Phone Scheme
• GumGum Gives Back volunteering/social impact opportunities
• Virtual and in-person company events/celebrations
• Anniversary recognition and awards