Our client is a leading e-commerce platform for the hospitality industry. They enable and partner with restaurants and other beloved food and beverage merchants (wine shops, bakeries, butcher shops, etc.) to offer subscriptions, memberships, holiday packages and more to drive additional sales from their customers. They are currently seeking a motivated Partner Operations Specialist to join their team. This role is perfect for a detail-oriented self-starter with experience in account management, customer success, or operations and a passion for the restaurant and hospitality industry.
Location: Fully-Remote (Work from Home), 10 AM - 6 PM EST
Key Responsibilities:
- Partner Management: Support restaurant and F&B merchant partners in the management of their programs, providing exceptional support and guidance.
- Lifecycle Support: Assist partners throughout their lifecycle after handoff from the Sales team, ensuring smooth transitions and continued success.
- Service Delivery: Support Senior Partner Managers in delivering tailored, effective levels of service to partners, addressing their unique needs and challenges.
- Customer Support: Utilize FreshDesk to ...
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