Inbound Operations Coordinator

Takealot.com, a leading South African online retailer, is looking for a highly talented Inbound Operations Coordinator to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include:

• Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.
• Supporting the customer service & buying teams in resolving:
• Customer order queries;
• Complaints and associated resolution, including root cause analysis;
• Supplier delivery issues & queries.
• Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.
• Management of all assigned Inbound queries
• Processing created purchase orders on time, tracking these...