Customer Success Manager

Customer Success Manager

To ensure we truly support our partners and customers we need to dedicate our effort to helping them understand the full benefits of Treatwell’s products and services.

Therefore, the Customer Success Manager at Treatwell is an essential part of our partner and customer success. This position is an excellent opportunity for a client-oriented and goals-driven individual who is passionate about digitising the hair and beauty industry.

Answering chats and emails as a Customer Success Manager you will be an expert on all things Treatwell. You'll be confident in supporting and answering a range of questions, from how to use and adopt our salon software, through to experiencing a disappointing treatment. You’re highly efficient and able to manage multiple tasks at once, while still maintaining a positive attitude and friendly service in every interaction you have.

This is a full-time hybrid role working in an international environment for at least 3 days from our lovely Vilnius office. Working hours for this position will be Monday to Friday from 9:00 AM to 6:00 PM.

You will be responsible for:

• Providing exceptional customer service in every com...