Customer Success Manager

• Oversee client projects, propose new initiatives, create offers, and manage budgets.
• Ensure client satisfaction, handle escalations, and drive customer success.
• Identify and acquire new clients through proactive research, outreach, and strategic initiatives.
• Participate in pitches and public tenders to showcase our offerings and secure new business.
• Collaborate with the team to write formal contracts, ensuring accuracy and compliance.
• 5+ years experience in account or customer success management, or a related role.
• Excellent interpersonal and communication skills, with the ability to build strong relationships and effectively engage with clients.
• Great English and German command, both in writing and speaking.
• Well-developed teamwork and communication skills.
• Proactive and self-motivated, with a strong sense of ownership and accountability.
• Familiarity with budget planning and offer creation.
• Bachelor's degree (or higher) in business, marketing, or a related field (preferred).
• Technical background.
• Experience with Content Management Solutions and Digital Experience Platforms.
• Experience with Drupal.
• International / intercultural work experience.
• A full-time position with a competitive salary.
• All team members are encouraged to go to industry events and conferences for networking, learning, and personal growth. We often go to relevant events together as a team.
• Quality time for yourself is a must! We care about work/life balance. That’s why we stick to 40 hours a week, offer flexible working hours and home office schemes.
• Work with brilliant colleagues in flat hierarchies on exciting and challenging projects.
• An environment in which independent work and contribution of new creative ideas is welcomed.
• Smart offices and a creative working environment with a well stocked fridge and quality coffee.
• Great training and personal development opportunities with a comprehensive career track.
• A yearly company retreat and team building events in our office locations throughout the year.
• An apartment in sunny Conil (Spain) that you can use during the year. We are committed to creating an inclusive and diverse workspace where everyone's ideas are valued. Our team is made up of people from all walks of life and from different social and cultural backgrounds. We believe that diversity fuels innovation and creativity, and we welcome applications from people regardless of racial or ethnic origin, gender, gender identity, religion, disability, age or caring responsibilities.

We encourage you to apply even if you don't meet every requirement for the role – your unique experiences and skills could be exactly what we're looking for.

Frankfurt or Berlin (hybrid model possible, but ideally near one of these locations)