Customer Service Representative

Clune Tech is a world-leading provider of international taxation, finance, and fulfilment services to clients in over 100 countries ranging from blue-chip financial service companies to individual investors & cross-border workers.

Sprintax, part of Clune Tech, is a web-based tax return preparation software that provides a number of tax related services to non-residents in the United States. We help thousands of international visitors such as students, scholars, teachers, trainees, researchers, work and travel participants and other foreign individuals that are temporary in the United States each year with the preparation of their tax returns.
We are looking for talented and enthusiastic people to join our team and become the main point of contact of our international clients, providing world-class customer service. This position offers the opportunity for you to gain experience in working within a multinational business environment and a friendly atmosphere, and develop various skills, such as communication, listening and problem-solving.

Temporary 5 months contract from December until the end of April and further chance to explore new career opportunities within the group.

What will you be doing?
• Taking care of customers' enquiries via chat and email;
• Assessing individual problems and offering the best possible solution to ensure that customer needs are met;
• Maintaining a positive, empathetic and professional attitude toward customers at all times.

Requirements

What are the key requirement and skills?
• To have an excellent level of English;
• To enjoy communicating with people and resolving cases;
• To have a friendly personality;
• To be self-motivated and result-orientated;
• To be a successful candidate, you do not need to have experience in a similar role.

Benefits

What’s in it for you?

• Flexible Working Policy with a combination of remote and office working*

• Multisport Cards

• 22 Annual Leave Days for all employees plus additional days with length of service

• Lifework days: ½ day each quarter to get your life work done

• Flex hours where you can work your 40 hours across 4.5 days

• Additional Health Insurance including dental and vision care

• Team Buildings & Parties

• Life Insurance

• Refer a Friend Bonus

• Discounts across various stores, theatres, restaurants

• Employee CSR Programme, CluneTech Cares, with one paid Volunteer Day per year

• CluneTech Life – corporate wellness program

• Monthly Food Vouchers

• Company Paid Trainings & Learning Accounts

• #OneTeam Awards and Annual Employee of the Year Awards

• Milestone Recognition Program

• Free Sports: Football, Tennis, Volleyball

• Employee Assistance Program

• Meeting Free Days – a specific no meeting day where we encourage no meetings so you (and your team) can focus on getting things done!

* No interest in a traditional 9-to-5 schedule? No problem – we love flexible working shifts as much as you do! Pick the schedule that will fit your work-life balance perfectly:

Available shifts: 16:30 - 01:00, 18:30 – 03:00 and 01:00-08:00

Are you ready to join our new team and help people from all over the world?

If our job offer is what you are looking for, please apply today — we want to hear from you! If you have a friend or two who may be a good fit for the position, please refer them.

Thank you for taking the time to review and apply for our job. We will review all applications and invite for an interview all candidates we find to be a fit for the position.

When applying for the position, you voluntarily submit your personal data and we will process it for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labour market selection and research; signing an employment or other type of contract. Personal data provided for these purposes will be retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data if the processing does not meet the requirements of the current legislation or exceeds the stated objectives.