Community Manager

🪐 Discover our galaxy

Malt is Europe's leading freelancing platform with one clear mission: to give people the freedom to choose who they work with. Co-founded in 2013 by Vincent Huguet, with Alexandre Fretti as co-CEO since 2022, Malt is a tech company with a human approach that helps companies and freelancers make the perfect match.

Malt is a marketplace that embraces a community of over 700,000 freelancers and over 70,000 clients, ranging from small and medium-sized enterprises to large corporations. More than just a connector, our marketplace streamlines freelancer-client communications, simplifies administrative and legal tasks, expedites invoicing and payments, and so much more.

We are all about giving both freelancers and companies choice and added peace of mind, so that every experience on Malt is nothing less than (inter)stellar. The launch of Malt Strategy in 2023 enabled Malt to broaden its scope by offering the expertise of a network of top independent consultants and transition managers, to better support companies from the strategy to the implementation of ambitious projects.

✨ Malt is also…

- a tech company with a human approach

- a company with a strong culture fueled by 700 Malters from 40+ nationalities, working from 9 countries all around Europe - Germany, Belgium, United Arab Emirates, Spain, France, Netherlands, Nordic countries, United Kingdom, and Switzerland.

- committed to creating a safe and inclusive space where every employee can thrive both personally and professionally

- committed to equality and diversity (50% of People managers are women)

- a company with strong career path policies allowing all Malters to develop and grow equally

- backed by renowned investors including ISAI, Serena, Eurazeo Growth, Goldman Sachs and BPI France

Join us on Planet Malt, we need you to help us write this next chapter! 🪐

At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.

Explore your future career 🔭

We are looking for an experienced Community Manager based in London. Community is central to nearly everything we do at Malt. As the Community Manager, you focus on growing the size of our community while serving as the voice of the freelancer to both local and global teams. From day one you will be able to help shape our strategy, reinforce our culture, and create the roadmap for our success in the UK.

You will work closely with our local team in the UK as well as with the community team at headquarters and across Europe. Together you will develop concepts and growth strategies to bring together and grow the freelancer community. Your key task will be to help us find the best freelance talent out there, inspire them to join Malt, and turn them into enthusiastic ambassadors of our vision.

Key responsibilities ✨

• Engage with freelance communities to facilitate awareness, engagement and acquisition
• Pitching our business referral programme, building business relationships with potential ambassadors of Malt
• Build and leverage relationships with freelance influencers, particularly in the strategy & transformation space
• Identify and recruit high-potential freelance talent to bring them onboard
• Set up networking events and other high-touch activities
• Conduct regular onboarding calls to get to know new registrants and help them get started
• Identify relevant channels to reach new freelancers and work with the marketing team to properly leverage them
• Gather and share feedback with the sales, marketing, and product teams about freelance needs, product improvements, and marketing messaging
• Ensure that the work we do with our freelancers delivers strong value to freelancers while also growing our business

About you 🧑‍🚀

• Fluent in English and 3+ years in recruitment, community management, and/or growth hacking
• Natural flair for sales, confident pitching to stakeholders at all levels
• Strong organisational skills, with the ability to work autonomously while managing multiple projects simultaneously
• Natural networker and relationship builder (including over the phone/zoom)
• Able to effectively communicate community needs and opportunities to internal stakeholders

How to join the mission? 🚀

• Screening with Sophie, People Business Partner, to better understand your background, aspirations and answer your initial questions. (30 minutes)
• Interview with Zhibek (Head of Community UK) to discuss your experience and how it would align with this role (45-60 minutes)
• Case study presentation with Zhibek (Head of Community UK and hiring manager for this position) and Pascal (Head of Freelance Community DACH) (1 hour)
• Final interview with Perrine (Chief Freelance & Community Officer) to discuss Malt’s long term vision and to check any remaining questions. (30mins)

Malt is the perfect space to thrive personally and professionally 💫

🤝 Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris

🏖️ Annual leave: 30 days/year

📆 Sabbatical: 1 month paid sabbatical once you've been with Malt for 3 years

💰 Bonus scheme: For certain positions such as sales, there will be an opportunity to earn a bonus based on your performance! Your recruiter will tell you at interview stage if there is a bonus for the position you are applying for

📈 Stock options: Every Malter is entitled to stock options

📚 Free books: If you’re interested in learning more about any topic relevant to your career, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow

💻 Remote work: Hybrid remote policy

🩺 Private health insurance: Rewarded for healthy living by our UK provider Vitality

🚴 Cycle to work scheme: Save on a bike and equipment

🚊 Season ticket loan: Save on public transport

💸 Pension: Malt contributes 5% through Aviva

🐶 Dog friendly office: In the heart of London!

Ready? Get your ticket to Malt 🪐