Resettlement Specialist

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

To provide support, services and service enrollment assistance to newly arrived refugees in compliance with the R&P Cooperative Agreement and MG Program Guidelines and World Relief’s Mission, Vision and Values and policies.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Provide intensive case management services (CMS) in accordance with the Resettlement cooperative agreement for 90 days. CMS includes direct services, assistance with applications to services such as schools, transportation, public benefits, employment and health services, ensuring the family has basic needs and housing, and follow up as needed.
• Assess needs and capacities of the whole family through intake interviews and regular contact.
• Be familiar with MG Program Guidelines, communicating with MG Program Manager and MG Job Developers, and providing monthly follow up with cases during MG period.
• Make regular contact with clients through home and office visits and telephone calls until case closure and sometimes beyond closure, as directed.
• Work with colleagues, resettlement partners, volunteers and Churches in the local community to ensure that all core services are provided in a planned, effective, and timely manner to refugee clients.
• Communicate effectively and inform them of procedures and guidelines, to encourage their involvement with our clients, and to recognize their value to the refugees.
• Work with clients to remove barriers to employment and realize the goal of family self-sufficiency. Provide services that empower and strengthen clients’ motivation to formulate realistic yet ambitious service plans and capacities to become self-sufficient.
• Document all contacts and services in client case files and maintain case note logs.
• Complete all case file forms completely, accurately, and in a timely manner.
• Keep case notes and reports objective.
• When follow-up is required to any family need or incomplete service, track the follow-up until complete, case note completely. Always case note and include in reports the reason for any late service.
• Complete reporting requirements in a timely and accurate manner, such as R&P report and minor reports. Monitor R&P and MG case files.
• Disperse and track R&P funds and MG funds and monitor the GIK and volunteer services so they match carefully for all clients.
• Maintain open communication with staff on behalf of clients in accordance with individual self-sufficiency plans, while honoring confidentiality through proper care of verbal, printed and electronic personal identifiable information.
• Engage and empower volunteers to partner with World Relief’s mission and effectively multiply the work and impact that World Relief provides.
• Facilitate referrals for basic services available to refugee clients.
• Attend trainings and conferences as requested by supervisor.
• Keep informed about refugee and immigrant issues and available services to refugees. Advocate on behalf of refugees, and refugee-serving agencies.
• Perform all duties in a culturally and linguistically appropriate manner.
• Undertake other duties as assigned; Work varied hours, including some night and weekend work.

Knowledge, Skills, & Abilities

• Detail-oriented with strong organizational skills.
• Adaptable to ever changing situations and needs.
• Superior written and verbal communication skills.
• Cultural sensitivity and understanding of client confidentiality.
• Experience with cross-cultural communication and the ability to work with clients from culturally and linguistically diverse backgrounds.
• Fluency in Arabic preferred.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Computer literate, with proficiency in MS Office (Outlook, Excel and Word) and internet applications required.
• AA degree or 2 years’ relevant experience such as direct services and case file maintenance preferred.
• Valid driver’s license and able to pass the background check and MVR.

World Relief offers a competitive benefits package (25 hours + per week):

- Medical, Dental, Vision

- Offer 16 company Paid Holidays + 4 additional Personal days per year!

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

- FSAs: Medical & Dependent Care, & Commuter Funding

- Supplemental Life Insurance (employee, spouse, and children)

- Critical Illness, Hospital Indemnity, and Accident insurance policies

- Legal Shield Insurance

World Relief pays 100% for eligible employees:

- Group Term Life (employee, spouse, and children)

- Long Term & Short-term Disability

- Accidental Death and Dismemberment (AD&D)

- Long Distance Travel Insurance

- Employee Assistance Program (EAP)

World Relief - Retirement:

- 401K & Roth

- WR matches up to 4%, then an additional quarter percent up to 10%

- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

· The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

· Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

· The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT:

· General office setting. World Relief also offers hybrid and remote schedules for limited positions.

· Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

· Year-end archiving activities involve repeated lifting and bending.

· Physical, emotional and intellectual demands

· Equipment used: Employee computer (desktop or laptop), printer, and copier.

· All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.