Manager of Credit Risk

Helcim is searching for a talented and passionate Manager of Credit Risk to join us on our mission to become the world’s most loved payments company.

As our Manager of Credit Risk, you will lead a team to manage the risk of onboarding new merchants and monitoring our established merchant base to help businesses access our platform for affordable payments. You will use your knowledge to develop and optimize credit strategies, frameworks, and work with cross-functional teams to manage our credit risk at scale while preserving a quality, human focused experience that encourages our customers to grow with us.

What You'll Do

• Develop the framework and strategies to evaluate and manage merchants boarding and processing on our platform that balances business growth against their risk.

• Own the performance of the credit risk domain. Drive operational delivery and process improvements. Define and report on the domain’s performance.

• Recruit and coach a team of talented Credit Risk Analysts fostering a culture of excellence, collaboration, and continuous improvement.

• Adjudicate on complex applications where escalated support is needed.

• Monitor the performance of our portfolio to proactively identify new risks.

• Define and execute initiatives in close collaboration with key internal partners across data, product, and software development for improving and iterating how we manage credit risk.

• Help develop long term plans and a strategy for mitigation of financial risk across our full suite of current and future products.

• Monitor and ensure compliance with organizational, business, strategic, operational, legal, reputation and market risks where applicable.

Who You Are

• A minimum of 5 years of experience in credit risk management, underwriting, analytics experience acquired in the financial industry, or a related area will be considered.
• A Bachelor's degree or higher education in Finance, Economics, or a related field.
• Relevant professional certifications (e.g., CFA, FRM) are a plus.
• Experience and knowledge of credit analysis frameworks, commercial credit underwriting, financial risk modeling, or cash flow forecasting.
• Experience coaching team members
• Excellent communication skills, both written and verbal, to effectively convey credit insights and strategies.
• Experience using SQL or other data processing languages is an asset.
• Experience in payments, ecommerce, or the fintech space is an asset.

What it’s like working at Helcim

At Helcim we build teams of engaged, caring and intelligent people. In return we provide an environment where you’ll be excited to come to work each day and tackle challenges with your colleagues. Learn more about working at Helcim in our culture book The Way of the Helcim.

Our approach to total rewards

As part of our team you’ll receive amazing benefits including salary, paid health benefits, stock options and generous vacation time. You’ll also enjoy the opportunity to recharge and connect with your team members at company social events.

Hybrid work and flexibility

Being together helps everyone learn and grow really fast while keeping us all focused on our mission. This is why we've embraced hybrid work, it allows for the best of remote and in-person interactions while giving us time for heads down focused work and opportunities for collaboration. We know hybrid work is not for everyone, and that's ok. But if you want to combine flexibility and being surrounded by amazing people, this is the place for you.

Helcim uses a hybrid work structure where team members can work 3 days in the Calgary office (Monday/Wednesday/Friday) and 2 days (Tuesday/Thursday) at home.

Join our team

We invest a lot of time and energy imagining and creating a company and culture that encourages discussion, the trade of ideas, and the execution of amazing products and services. We’re friendly and collaborative, working together to achieve big goals. If you want to join our team and feel you can contribute to the growth and success of our company - we want to hear from you!

Candidates must be eligible to work in Canada and be located in Calgary for this position.