Sales Operations Manager

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Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

Job Summary: The Sales Operations Manager is responsible for overseeing and optimizing the sales operations processes, tools, and systems to ensure the sales team operates efficiently and effectively. This role involves managing sales data, ensuring accurate reporting, streamlining processes, and providing strategic insights to support the sales leadership team. The Sales Operations Manager will play a critical role in driving the overall success of the sales organization by enabling the sales team to focus on selling and achieving their targets.

Key Responsibilities:

1. Sales Process Optimization:

Design, implement, and refine sales processes to improve efficiency and effectiveness.

Collaborate with sales leadership to identify areas for improvement and recommend solutions.

Ensure sales processes align with company goals and are scalable as the organization grows.

2. Sales Tools and Systems Management:

Oversee the administration and optimization of CRM and other sales-related tools.

Work closely with IT and other departments to ensure systems are integrated and functioning correctly.

Train sales team members on the effective use of tools and systems.

3. Data Management and Reporting:

Manage sales data and ensure data integrity across all sales systems.

Develop and maintain dashboards and reports to provide sales leadership with actionable insights.

Analyze sales performance data to identify trends, opportunities, and areas of concern.

4. Sales Forecasting and Planning:

Support the sales leadership team in developing accurate sales forecasts.

Assist in the creation and management of sales quotas and compensation plans.

Provide analytical support during the sales planning process to ensure realistic goal-setting.

5. Cross-Functional Collaboration:

Work closely with Marketing, Finance, and Product teams to ensure alignment on sales strategies and initiatives.

Serve as a liaison between the sales team and other departments to ensure smooth communication and collaboration.

6. Sales Compensation and Incentives:

Manage the design and administration of sales compensation plans.

Ensure timely and accurate payout of sales commissions.

Analyze the effectiveness of incentive programs and recommend adjustments as needed.

7. Process Documentation and Training:

Document all sales processes and procedures.

Develop training materials and conduct training sessions for new sales hires and ongoing education for the sales team.

8. Project Management:

Lead and manage sales operations projects, ensuring they are completed on time and within budget.

Track project progress and provide regular updates to stakeholders.

Qualifications:

Education: Bachelor’s degree in Business, Sales, Marketing, or a related field. An MBA or advanced degree is a plus.

Experience: 5+ years of experience in sales operations, sales management, or a related role, preferably in a fast-paced, high-growth environment.

Technical Skills: Proficiency with CRM systems (e.g., Salesforce), Excel, and other sales analytics tools. Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.

Analytical Skills: Strong analytical and problem-solving abilities, with a keen attention to detail.

Communication Skills: Excellent verbal and written communication skills, with the ability to present complex data and insights clearly to various stakeholders.

Leadership Skills: Ability to lead and influence cross-functional teams without direct authority.

Project Management: Proven experience in managing projects from inception to completion.

Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Key Competencies:

Strategic thinking and the ability to translate business goals into actionable plans.

Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.

Proactive and results-driven approach to work.

High level of integrity and professionalism.

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Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

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Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.