Accounts Receivable Agent

Perform entry level accounting functions such as high volume collection calls and/or correspondence in a fast paced goal oriented department.

Provide up to date detailed collection notes listing actions on every invoice in the ARCM system (Accounts Receivable Collection Management), while focusing on past due invoices.

Review open accounts for collection efforts weekly either with department Manager or Supervisor.

Understand payment process flow for assigned accounts that work through a payment center.

Proactively identify problem accounts or disputed invoices and follow up queries via email/telephone to effectively resolve issues through building key relationships with Customers and Internal Staff.

Assist with process improvements related problematic accounts and work directly with Supervisor and Manager for process resolution.

Timely review of credits addressed weekly as the accounts are being reviewed for collections. Process credits and issue refund checks to clients throughout the month.

Perform daily payment application while following company guidelines with minimal errors.

Maintain a filing system in accordance to internal and local document retention policies (i.e....