Carrier Relations Manager

Who We Are:

Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world’s biggest brands. We are the APIs and global network behind the platforms that the Global 2000’s use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it on a global scale. We’re the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That’s the Bandwidth way.

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

Bandwidth is seeking a passionate and hardworking Carrier Relations Manager to join our Messaging Product Operations team. Messaging Product Operations is a core discipline focused on operationalizing Bandwidth’s Messaging Products. This role will help achieve scale and growth needs for A2P Messaging. Our goal is to create value and build partnerships within Bandwidth and the Messaging ecosystem. We are a growing, detail-oriented, efficient, and proactive team. Our next teammate will need to be curious, intuitive, and a problem solver with an analytical mind and possess applicable business experience in identifying, building, and maintaining strategic business relationships.

What You'll Do:

• Vendor management and/or relationship management; Experience identifying, creating, and managing relationships with Messaging and industry providers, partners, and mobile operators.
• Contract review and negotiation.
• Knowledge and experience in the Text Messaging industry and ecosystem
• Creation of customer-facing FAQs, product descriptions, internal how-to guides, references, articles, dashboards, and assistance with product support documentation and project milestones for product launches. Experience creating and giving presentations to senior leadership.
• Challenge what is with what should be - dig deeper into areas that need improvement whether that be in data, processes, documentation, communication, revenue gaps, etc., and drive resolution of these issues.
• Subject matter expertise in Text Messaging. Ability to apply this expertise to support the messaging product team, customers, and other internal teams in researching and solving problems.
• Ability to solve complex problems using tact, common courtesy, persuasion, and discretion.
• Act as an auxiliary for the Operations team - assist with knowledge transfer, identifying and closing revenue gaps, provide data for back billing, and support the team during the monthly close by answering audit questions and verifying surcharge rates/amounts.
• Self manage and prioritize responsibilities based on the biggest business impact.

What You Need:

• Bachelor’s Degree
• 2-3 years of Operations experience
• 3-5 years of Project Management experience
• 3-5 years of Product Management experience
• Working knowledge in Supply Chain Management, Vendor Management, Procurement, Legal, Government Affairs or Regulatory
• Minimum 5 years of work experience managing multiple priorities and working with cross-functional teams.
• Ability to build productive relationships with internal teams, external providers, and mobile operators
• Ability to think objectively and interpret meaningful themes from quantitative and qualitative data
• Ability to adapt quickly to changing priorities; manage time, multiple tasks, and deadlines effectively
• Advanced level of proficiency with Excel and experience using PowerPoint
• Ability to thrive and maintain accuracy in a fast-paced environment
• Analytical, problem-solving, communication (written, verbal, and listening), and organizational skills

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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