Operations Specialist

SAPI builds, tailors, funds and manages custom financing products. We offer an all-encompassing API for all business credit products. Our mission is to provide liquidity for the global payment ecosystem. Join us

About the Role

Salary: USD 1,000 per month

We are looking for driven and detail-oriented Operations Specialist, who will play a key role in delivering exceptional services to our Partners and Customers. Your responsibilities include:

A. Client Relations:

• For our Customer: Act as a dedicated service specialist, managing borrower relations and ensuring a smooth, positive experience through effective communication and top-tier customer service.
• For our Partners: Provide comprehensive support, from operational guidance to technical assistance, enhancing partners' understanding and execution of our lending operations.

B. Product Operations

You will handle the borrowers’ applications, which will include:

• Application Processing: Review customer information during application, communicate for additional details, and prepare preliminary evaluations for the Underwriting team.
• Data Management: Ensure accurate and thorough data entry and maintenance in our systems.
• Reporting: Prepare and maintain precise reports on our product and customer status, repayments, and other key metrics as requested by our management.
• Process Enhancement: Innovate and optimise processes for improved efficiency and customer experience.

Requirements

• Bachelor's degree or equivalent experience.
• Business proficiency in English.
• Tech-savvy: Comfortable navigating and using new software tools. Training will be provided upon joining the company.
• Attention to Detail: Exceptional eye for detail, ensuring accuracy in data entry and application processing. Willing to work with a large volume of paperwork and documentation.
• Communication Skills: Excellent verbal and written communication skills in both client-facing and internal interactions.
• Multitasking: Ability to manage multiple tasks simultaneously while maintaining a high level of efficiency and organisation.
• Customer-Centric: A strong commitment to providing exceptional customer service and support to clients.
• Adaptability: Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Team Player: Collaborative approach to work, fostering positive relationships with colleagues and cross-functional teams.
• The candidate must be based in Hanoi, Vietnam.

Benefits

• Transparent salary structure and progression, with annual consideration for pay rise.
• Hybrid - 2 days per week in our Hanoi office - we trust you, and we're sure you'll do great work from home.
• 20 days annual leave.
• 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time.
• Courses and training opportunities to enhance your professional development within your role - full access to Linkedin Learning platform.
• Full access to Calm - we are keen for you to feel supported in terms of your emotional wellbeing
• An international working environment: Our employees come from around the world, collaborating and communicating in English as our primary language.