Home Consultant

WHO WE ARE

We’re Tapi, a passionate flooring retailer in the UK with a difference. We excite people about the transformative effect that great floors can have on their home. Since we founded in 2015, we’ve opened over 170 stores across the UK and with a flock of mobile showrooms buzzing around the country, we’re wowing our customers like they’ve never seen before.

Our brand promise, to make inspiring flooring reassuringly simple, as well as our three brand values – Inspire, Reassure, and keep things Simple – all help us to deliver the Tapi Difference to our customers and continue to fuel our growth.

Our (not-so-secret) secret to our success is our people - 900 colleagues (and counting!)- the recipe to which are our unique ONETAPI Leadership behaviours, which are weaved into the fabric of everything we do and how we do it. From treating every customer like they’re our nan and selling inspiration to being pioneers, not settlers, living with a curious mind, having a bias for action and doing things the Tapi (family) way and more!!

We have an exciting opportunity to join our Tapi family as a Home Consultant and we’re looking for that extra special individual who oozes our ONETAPI Leadership behaviours and is energized about creating a great customer experience!

The Opportunity:

You will be responsible for a “mobile showroom” vehicle where you have the luxury of bringing a bit of Tapi-ness to a customer’s home. Critical to the Tapi family, this role is truly unique. You’ll spend most of your time on the road, working with stores, and visiting lots of homes every day. Visiting customers, you’ll have the opportunity to provide them with a great end to end service by helping, advising, and measuring flooring. Using your knowledge of our exceptional product ranges and our excellent “Masterpiece” software (making all the technical bits a breeze), you’ll bring customer’s ideas to life in the comfort of their own home – and, while doing so, earn a generous commission!

Your Tapi responsibilities:

Customer Service:

• Deliver outstanding customer service that exceeds expectations and encourages recommendation and repeat business.
• Deal with customer queries and concerns in their home.
• Have an understanding approach to make customers feel relaxed and reassured.
• Be solutions-focused - deliver customers the best flooring solutions for their individual needs.
• Bring a customer’s idea, concept or design to life through excellent Tapi product knowledge.

Estimating and Measuring:

(Don’t worry – we will give you all the training you’ll need):

• Using our Masterpiece software during every customer visit to help you measure and provide solutions with ease.
• Responsible for preparing a detailed and accurate flooring plan with the ability to provide an onsite quote using our Masterpiece software.
• Carry out inspections of where we have identified a faulty floor and producing reports.
• Check sub floors for uneven floor levels and potential issues e.g. dampness or trailing cables.
• Maintain the presentation of the mobile showroom, showing pride in its appearance and taking responsibility for its immaculate condition and sample displays.
• Comply with all Health and Safety and security requirements set out by the Company, in or out of working hours.

Sales:

• Maximise the conversion rate of internet leads by presenting suitable products to the customer in their home.
• As part of our strategy to “wow customers”, you will work to exceed personal sales and conversion targets, supporting the overall store targets.
• Ability to close a sale with customer satisfaction in mind.
• Process customer orders using the “Masterpiece” system.

ABOUT YOU:

You’re in that little sweet spot of being sales driven AND customer focused. And you’re passionate about what you do.

We’re after a speedy thinker who’s nice to their core. A presentable, switched-on, and honest person, who brings a little joy to every interaction. You’re naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a “no customer left behind” attitude (we have a 5* Trust Pilot rating to maintain)!

You're up for a challenge and thrive on a busy schedule. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action. You will also have a savviness to plan efficient routes through towns and cities to maximise your time and the amount of customers you see.

You will need a full driving license for this role; however, transport will be provided.

ONETAPI LEADERSHIP BEHAVIOURS:

We believe we’re at our best when we come together as a team, united in our obsession to put the customer at the heart of everything we do. This is what our ONETAPI Leadership Behaviours are all about.

When you join, you not only join a great business, but the Tapi family bought together by our shared principles that keep us focused on what really matters. Our ONETAPI Leadership Behaviours are:

- We treat every customer like they're our Nan!

- We sell inspiration

- Dream big think scientifically

- We live with a curious mind

- We Do Things The Tapi (Family) Way

- We're pioneers not settlers

- We have a bias for action

LET'S GET TOGETHER!

Are you ready to revolutionise flooring retail? Deliver inspiration to our wonderful customers in their homes? Get in touch now and wow us with your unique skills.

IMPORTANT INFORMATION:

Please be advised that as this role is subject to an application for a 'Basic' DBS certificate and this application will be submitted in the event that you are offered the position. Tapi Carpets & Floors actively promotes equal opportunities for all, with a diverse mix of talent, skills and potential, and welcomes applications from a wide range of candidates, including those with criminal records.

Tapi undertakes not to discriminate unfairly against any subject of a criminal record check, on the basis of a conviction or other information revealed. The Company is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background