Customer Support & Sales Operations Specialist

We are seeking an experienced full-time Client Support and Sales Operations Specialist to play a vital role in ensuring smooth interactions between our clients and internal teams. In this role, you will be responsible for managing client documentation, overseeing post-sales activities, and providing essential operational support to the sales team.

Client Support:

• Manage client interactions, including responding to inquiries, resolving issues, and handling documentation requests.
• Oversee client onboarding processes and maintain user access to relevant systems.
• Address and escalate customer service issues as necessary.

Sales Operations:

• Set up and manage client accounts, including user access and contract management.
• Support sales processes, including post-sales activities, opportunity management, and portal management (e.g., Ariba, Coupa).
• Assist in sales team operations, including reporting, presentations, and other administrative tasks.
• Bachelor’s degree in Business Administration, Sales, or a related field.
• Fluent in Spanish and English.
• 2+ years of experience in a client support or sales operations role.
• Proficiency in Salesforce or other CRM platforms.
• Experience managing supplier portals (e.g., Ariba, Coupa) is a plus.
• Strong organizational and multitasking skills.
• Exceptional communication skills, both written and verbal.
• Capable of working independently and collaboratively within a team.
• Ability to work in a fast-paced environment.
• Detail-oriented with a focus on delivering high-quality work.
• Hybrid work model with the flexibility to work remotely for up to six weeks annually.
• Flexible working hours.
• Annual learning budget provided for professional development.
• Office perks include complimentary fruits and coffee.
• Enjoy an international and multicultural workplace environment.
• Participate in regular team events and social gatherings, including seasonal celebrations.
• Office in Barcelona city center. Based in Barcelona, Spain, FocusEconomics is a leading provider of economic intelligence via reports, data solutions and a business intelligence platform. Our clients are senior executives in multinational and national companies, governmental organizations and think tanks. In order to provide our clients with the latest economic forecasts from a variety of sources, FocusEconomics maintains an extensive global network of analysts at the world’s leading economic research teams in international investment banks, think tanks, consultancies and national banks around the world.

FocusEconomics' team of more than 40 economists, data analysts and other professionals is based in Spain. Our team includes people of a variety of nationalities who have lived, worked and studied around the world. This international group of talented people makes it possible for us to support our clients every day, providing reliable and unbiased macroeconomic intelligence.