Online Graduate Admissions Officer

**All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Job Posting Title:

Online Graduate Admissions Officer, Special Programs

Position Type:

Professional / Unclassified

Department:

LSUAM Grad - SI - Admissions and Evaluations (Keena Arbuthnot (00000913))

Work Location:

David F. Boyd Hall

Pay Grade:

Job Description:

The Online Graduate Admissions Officer will play a key role in enhancing the overall online applicant and onboarding experience. This position requires a high level of organization, excellent communication skills and the ability to train and support the Special Programs Admission Officer. This individual will serve as the Graduate School Liaison for LSU Online managers, enrollment coaches and student success coaches by facilitating application processing, resolving issues and promoting effective collaboration. This role focuses on technical and logistical support to streamline LSU Online's application process and improving the overall applicant experience. Act as a key facilitator ensuring that decisions made at the managerial level translate into tangible actions to benefit the LSU Online admissions process and overall operations. This position will report to the Director of Recruitment, Admissions and Onboarding for the Graduate School at LSU.

Job Responsibilities:

Proactive communication and collaboration with LSU Online leadership and managers to identify opportunities for enhancing the LSU Online application and admissions onboarding experience. Ensure that timely decisions made at the managerial level translate into tangible actions to benefit the LSU Online admissions process and overall operations. Act as a Graduate School Liaison for LSU Online managers, enrollment coaches and student success coaches to provide operational and logistical support to streamline LSU Online's application processing and improving the overall applicant experience. Stays informed and aware of important LSU Online deadline dates, start dates, and progress towards online goals established by LSU Online. 30%

Provide oversight for International application processing by determining US admissibility and transferability of credit for LSU Online's degree seeking graduate programs. Serves as a liaison between prospective students and the academic departments regarding the status of their applications, admissions and onboarding. Tracks applicants through the admission process and works with other university constituents to advance and follow up on incomplete files. 25%

Utilizes technology systems to facilitate LSU Online Slate technical requests and track the recruitment and admission of prospective online learners, including a CRM, SIS, and other systems. This includes troubleshooting applicant and new online student admit issues, Slate account mergers, new admit registration holds, deferrals, modality changes, and LSU Online Team Dynamix (TDX) requests. 25%

Creates and maintains LSU Online training manuals, policies, and procedures for new online graduate admissions officers and Slate application processing. Provides end user training for CRM and SIS for new online admissions officers and LSU Online managers. Works with LSU Online to ensure the communication of existing policy and systems. Ensure that all documentation aligns with University policy and standards. Produces documentation for end users. 15%

Does special projects for Director of Recruitment, Admissions, and Onboarding for the Graduate School. Provides regular reports regarding all activities. Other duties as assigned. 5%

Additional Requirements:

FERPA - As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

Minimum Qualifications:

High School Diploma

Preferred Qualifications:

Bachelor's degree in Communication, Education, Business, or related field with 1 year of professional experience in higher education, admissions, student services or related field.

Specific Experience: Slate CRM and experience working in Student Information Systems.

Competencies:

• Strong communication skills
• Interpersonal skills
• Attention to detail
• Analytical skills
• Technical proficiency
• Customer service orientation
• Problem-solving skills
• Project management
• Knowledge of admissions policies

Additional Job Description:

Special Instructions:

Please provide a cover letter, resume, (3) professional references, and transcripts. Official transcripts are required prior to hire.

For questions or concerns regarding the status of your application or salary ranges, please contact Joseph Dunbar at jdunbar@lsu.edu

Posting Date:

August 23, 2024

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer and SAME Agency:

LSU is designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (hr@lsu.edu).

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.