Identity and Access Management Operations Manager

Company Description:

As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients’ most valued asset-management partner.

With over 6,000 employees across 51 locations in 25 countries, our people are our advantage. We foster a culture of intellectual curiosity and collaboration to create an environment where everyone can thrive and do their best work. Whether you're producing thought-provoking research, identifying compelling investment opportunities, infusing new technologies into our business or providing thoughtful advice to clients, we’re looking for unique voices to help lead us forward. If you’re ready to challenge your limits and build your future, join us.

Job Description

AllianceBernstein (AB) is seeking a seasoned Identity and Access Management (IAM) Operations Manager to lead our Pune, India IAM Operations team. This position will play a crucial role in overseeing and managing the identity and access controls for all users within our organization, ensuring that our systems and data remain secure. This person must have at least 10 years of experience in Identity and Access Management and at least 5 years of experience in leading medium to large technical teams. This position will report to the Directory of Information Security Identity and Governance. This position is responsible for the AB IAM operations function. The IAM Operations team is responsible for incidents, requests, and approvals that support the joiner, mover, leaver processes at AB. The team manages the IAM customer service function for all AB internal customers. The IAM Operations Manager will work closely with the U.S. based IAM Analysts, our Senior Information Security Business Analyst, our Global Security Operations team and other Security and IT teams to identify and respond to security risks to the firm. Candidates must demonstrate both strong technical and leadership skills. Candidates must be diligent, responsible, and motivated fast learners who show attention to detail, can multi-task, work independently, and as a member of a team. This position will be an extension of the U.S. based Information Security leadership team in our Pune, India office. Our Pune IAM Operations team covers first and second shifts. The hours of this position need to accommodate oversight of both shifts, either on a rotating basis or by splitting the two shifts. This position may require some off-hour and on-call work.

Key job responsibilities include, but are not limited to:

• Attract, develop, coach and retain high-performance team members, empowering them to elevate their level of responsibility, span of control and performance
• Build staff expertise and competence to meet evolving demands of the firm and IAM program
• Be a subject matter expert in AB IAM operations
• Central point of contact for IAM operational issues or concerns
• Collaborate with other IT and business teams with regard to IAM functions
• Assesses and makes recommendations for improving the IAM program and processes
• Stay informed of industry best practices, trends, and emerging technologies in IAM to ensure the ongoing improvement of the company's IAM program.
• The candidate should not just understand and be able to complete IAM technical tasks but have fundamental knowledge of why we do these things, the relationship between them, and the security and compliance importance of the tasks.

The IAM Team serves as the initial point of contact, escalation, and subject matter experts for these core functions:

• Administration of accounts in Active Directory, AB Applications, and unstructured files and folders
• Administration of IAM technologies and workflows
• Maintenance of supporting process and procedure documentation
• Prompt reporting, remediation, and prevention of incidents
• Reconciliation of orphaned identities
• Supporting Information Risk Management leadership with compliance/audit tasks and other duties as assigned
• Improving Identity and Access Management processes and integrations.
• Troubleshooting access and account related issues.
• Coordinating with the IAM technology teams in relation to IAM technologies and processes
• Coordinate with the Information Security team in relation to IAM risk and mitigation

What makes this role unique or interesting?

The IAM Operations Team in Pune was established in mid-2023. We have hired some great talent who have learned AB’s IAM processes and are successfully supporting the firm. They are ready for the next step, to learn and grow. They need a great leader to take them to the next level. This an opportunity to lead a relatively new team and provide a lot of continued value for the firm as we look to advance our program. We are looking at some exciting projects like replacing our IGA and PAM solutions in 2025. There are always new challenges and opportunities. Our work is constantly changing and evolving. It is a great opportunity to learn and to help shape the future of Information Security at AB.

What is the professional development value of this role, i.e. what learning and professional growth does the role offer the candidate?

This role offers the opportunity to lead a great team of IAM administrators while contributing to the strategic vision of the IAM and Info Sec vision at AB. This candidate can be a part of building an exceptional program on top of a great foundation.

Job Qualifications (The ideal candidate should have the following):

• A minimum of 10 years of verifiable or demonstrated experience in Identity and Access Management
• A minimum of 5 years leading medium to large technical teams (preferably IAM operations)
• Strong professional communication skills, both verbal and written; Ability to adjust communication style/content to efficiently engage their specific audience, and the ability to articulate technical concepts to non-technical audiences. Must speak strong English.
• Ability to independently prioritize work and complete assignments with minimal oversight
• Team player who is energized by problem solving and finding solutions together to deliver maximum benefit.
• Strong understanding of the IAM Lifecycle (Joiner, Mover, Leaver)
• Strong understanding of identity concepts, including authentication, authorization, Active Directory, multi-factor authentication, identity governance, and privileged access management
• Experience with Identity governance and audit
• Experience in Active Directory (AD) user and group administration (Preferably using Active Roles Server)
• Experience configuring and administrating an IGA solution (e.g. SailPoint) (Preferably a full implementation)
• Experience configuring and administrating a PAM solution (e.g. CyberArk) (Preferably a full implementation)
• Understanding of IAM systems and process architecture and design
• Strong analytical and problem-solving skills, with the ability to assess complex situations, identify root causes, and propose effective solutions.
• Experience using data analysis tools such as MS Excel (e.g. pivot tables, etc.)
• Ability to use and navigate Microsoft office applications (Word, Excel, Outlook, OneNote, SharePoint) for collaboration and documentation.

Preferred Qualifications

• Experience in the finance sector or other highly regulated environment
• Splunk
• Varonis DataAdvantage File Governance
• Service-Now fulfillment
• Automation

Education

• Bachelor’s degree

Preferred:

• IT and/or Security certifications Pune, India