Sr. Representative

ARE YOU AN EXPERIENCED COLLECTION OFFICER WITH PRIOR EXPERIENCE WORKING WITH HIGH-RISK ACCOUNTS?

WHO WE ARE:

Eden Park Inc. (“EdenPark”) is a dynamic automobile finance subsidiary of Fairstone Bank.

We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us!

WHY JOIN US? Fairstone is committed to creating a healthy life balance such as:

"Be a part of our inclusive workplace where diverse perspectives drive innovation and excellence."

WHAT WE OFFER?

• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Wellness: Tailored well-being solutions available 24/7.
• Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.
• Community Support: Paid Volunteer Day to give back to your community.
• Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan
• Education: Tuition reimbursement program covering expenses up to $3,000 per year.
• Development: Access to Fairstone Academy for comprehensive training and skill development.
• Employee discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.

A REGULAR DAY FOR YOU WILL INCLUDE:

• Provide excellent service while ensuring exceptional results in the collection of financial loans.
• Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
• Use company-specific policies and procedures to maintain and coordinate firm payment recovery.
• Assess and mitigate risk by referring accounts for further action.
• Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon.
• Achieve individual collection targets to meet Department and Company-wide goals.
• Complete other collection responsibilities, as assigned.

REQUIREMENTS:

· You possess excellent verbal and written communication skills.

· You are tech-savvy and know your way through Microsoft Office Suite and Outlook.

· You are experienced with skip tracing and familiar with using 411, social media, and the ability to understand credit bureaus.

· You have at minimum of 3 years of working with high-risk accounts in the auto financing industry.

EXTRA- AWESOME TO HAVE!

· Post-secondary education in Business Administration or any other relevant studies.

· You have demonstrated work experience with sub-prime consumers.

· You speak French!

WORKING CONDITION:

· You have flexible availability to work. Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.: 8:30 am-5:00pm, 9:30 am-6:00 pm, 12:30-9:00pm, and two Saturdays a month.

We are proud to be one of Montreal's Top Employers 2023 by Canada’s Top 100 Employers!

We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada’s Top 100 Employers!

Learn more: [https://www.fairstone.ca/en/about/canadian-lender>

Follow us on LinkedIn: [https://www.linkedin.com/company/fairstone/mycompany/>

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent