Director, Product Management - Shopping and E-Commerce

The Role:

As Minted’s Director of Shopping and Ecommerce you will be responsible for defining and building a premium shopping experience that supports all of Minted’s product lines and consumer segments. Your focus will be on conveying the premium quality of our products, highlighting the role we play in consumer’s lives and exposing users to our new product lines.

This is a vital leadership role. Your PM team will oversee strategy, roadmap and execution the entire web and mobile commerce experience including features such as search, recommendations, navigation, pricing, promotions, and our landing pages. You will partner closely with user experience, brand and marketing teams to transform our user experiences. And you partner closely with business stakeholders and PMs to translate strategies into extensible platform capabilities that can be leveraged by all businesses, incorporating those into the core e-commerce roadmap and prioritizing accordingly.

Anticipated Start Date:10/1/2024

We’re open to hiring in either San Francisco or remote. Our SF-based Product team has an in-person 3x a week schedule.

As part of our recruitment process, we want to ensure the security and legitimacy of all communication channels. Therefore, please be advised that all official correspondences from our team will be sent from email addresses ending with "@minted.com"

You Will:

• Define and execute a vision and roadmap for Minted’s ecommerce shopping funnel that elevates the brand, drives conversion, and improves the consumer experience

• Evangelize within product and broader organization relentless focus on customer-centric thinking and prioritization

• Work with engineering to develop a service oriented platform to accelerate innovation and extend core abilities

• Partner closely with GM’s to translate category-specific strategies into product strategies and roadmaps

• Data-driven mindset guides strategy and priorities. Develop a hypothesis-driven high velocity AB testing discipline. Own, monitor, and manage site conversion metrics

• Work closely with engineering and user experience to develop and execute on the roadmap, ensuring on-time, on-budget, high quality delivery

• Recruit, hire, and build a team of exceptional product managers

• Work with analytics and user research to develop scalable process for monitoring and incorporating customer feedback

• Understand where funnel-step conversion differs by category and partner with category PM’s to define and execute remediation strategies as needed

You Are:

• A strategic, consumer-centric thinker. You understand consumer segments deeply and intuitively, and you naturally gravitate to the consumer when answering questions or considering strategies.

• Results oriented. You are most comfortable in work environments which are outcome-oriented

• A passionate customer advocate. You are ready to put the customer first and influence others across the company to think similarly.

• Proactive change management leader. You are flexible, adaptable, innovative, and open in response to competitive pressure and market change.

• A collaborative partner. Your engineering, marketing and user experience partners love working with you because you encourage and seek their excellence and contribution.

• A systems thinker. You intuitively understand interconnected systems and modularity and actively coach others in this regard.

• An dynamic leader. You know how to work effectively with your peers and their organizations, holding colleagues accountable and leading the entire cross-functional team to success. People follow you, even when they don’t report to you.

You Have:

• 10+ years of product management experience in e-commerce or marketplace businesses with a specific focus on developing products for the consumer shopping experience

• Technical, UX or MBA degree with previous experience in consulting (preferred)

• 5+ years experience building and managing teams of great product managers

• Proven capability to entirely own complex problems and deliver results regardless of impediments and resourcing

• Strong usability and product marketing instincts; you can quickly identify challenges and opportunities with a given product or feature design

• Superb analytical skills and ability to effectively use data to investigate and solve problems and make decisions

• Demonstrated an understanding of technology/architecture and effective partnership with engineering to identify technical solutions based on tradeoffs of user experience, technical debt, latency, scalability, reliability, time to market etc.

• Project management skills: Ability to plan, set expectations, make and meet commitments. Provide structure, process and project management to cross-functional teams

• Intense commitment to quality: Demonstrated focus on quality of product/customer experience and testing/debugging

Compensation:

The compensation range for the role applies to both employment offers and Minted employees actively working in the role. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.

Geo Base Full Salary Range 0 - Includes SF Bay Area $196,000 - $294,000 (Midpoint $245,000)

Geo Base Full Salary Range 1 - All non-SF CA, DC, NY - $180,320 - $270,480 (Midpoint $225,400)

Geo Base Full Salary Range 2 - Includes CO, IL, MA, MD, NJ, OR, RI, TX, VT, VA, WA - $166,600- $249,900 (Midpoint $208,250)

Geo Base Full Salary Range 3 - Includes AL, AK, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, ND, NE, NM, NV, NH, NC, OH, OK, PA, SC, SD, TN, UT, WI, WV, WY - $152,880 - $229,320 (Midpoint $191,100)

Regions outside of the US will be adjusted by location

This role is eligible for an annual performance bonus and stock options.

Benefits:

Benefits will be effective the first of each month following your initial hire date.

- Medical, Dental, and Vision Benefits

- Employer Funded Health Savings Account

- 10 Paid Holidays

- Paid Time Off and Sick Leave

- Paid Parental Leave

- Employer Paid Wellbeing Apps (e.g. Headspace and Calm)

- Monthly Gym/Wellness Reimbursement

- 401(k) retirement savings plan

- Employer Funded Commuter Benefits

- Employee Discount

- Friends and Family Discount

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.