Senior Customer Success Engineer

Description

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Customer Success Engineer Role

Join us as a Customer Success Engineer at Qlik! As a pivotal member of our team, you'll be at the forefront of empowering businesses with cutting-edge data integration, data quality, and data governance technology. Your dynamic, customer-centric expertise in data engineering will drive meaningful outcomes for our most strategic customers, shaping the future of data engineering.

What makes this role interesting?

• Technical Leadership: Own the customer relationship from a technical perspective, becoming a trusted advisor for the implementation and ongoing adoption of Qlik Talend Data Integration.
• Innovative Projects: Work at the bleeding edge of data technology, solving significant data challenges and creating impactful outcomes.
• Customer Empowerment: Help customers fully utilize their subscriptions, ensuring rapid Time-To-Value and unlocking the full potential of our software.
• Collaborative Engagement: Partner closely with Customer Success Managers and other customer-facing roles, ensuring coordinated and successful customer outcomes.

Here’s how you’ll be making an impact:

• Best Practices Deployment: Collaborate with customers to deploy, manage, and audit best practices, ensuring scalable and secure implementations.
• Technical Workshops: Conduct technical workshops and provide product updates, empowering customers with the latest advancements.
• Problem Solving: Research, investigate, and recommend solutions to data and business challenges, taking technical ownership to drive resolution.
• Customer Success: Analyze and troubleshoot customer issues, document and present complex solutions, and ensure successful project completions.

We’re looking for a teammate with:

• Industry Experience: Minimum of 6 years in a data engineering field, managing multiple customers and projects.
• Technical Expertise:
  • Proficiency implementing data replication, change data capture and ELT solutions is essential, preferably using Qlik technologies + proficiency in Data Warehouse. Familiarity with Linux, Networking and security a plus.
  • Experience with databases (relational & non), DB2, SQL Server, and ideally one or more of Snowflake, Databricks, Cloudera, Hortonworks, Hive or Kafka.
  • Development skill in scripting languages such as PowerShell and Python, RESTful APIs, and SQL.
  • Expertise in designing and deploying complex data solutions for cloud providers, particularly Azure or AWS.
• Soft Skills: Strong client-facing consultative skills and creative problem-solving ability.
• Language Skills: Business-level English.

The location for this role is:

Barcelona

Join us at Qlik and be part of a dynamic team where your expertise will drive real-world impact and customer success. If you're ready to take on a role that combines technical challenge with the satisfaction of delighting customers, we want to hear from you!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs

• Culture of innovation, technology, collaboration, and openness

• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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