IT Support Technician

We are looking for a motivated and experienced IT Support Technician to join our dynamic team. As a key member of our IT department, you will play a crucial role in maintaining the efficiency and reliability of our IT systems and infrastructure. Your primary responsibility will be to provide top-notch technical support to our staff, ensuring seamless day-to-day operations.

We’re seeking someone who is proactive, customer-oriented, and capable of effectively troubleshooting and resolving technical issues. In addition to managing IT resources, you will have the opportunity to contribute to the ongoing enhancement of our technology environment.

This role involves close collaboration with both internal Ascend IT staff and external 3rd-party vendors. While familiarity with GMP or GxP practices is preferred, comprehensive training will be provided.

You will report directly to the Global VP of IT, offering you visibility and the chance to impact our global IT strategy.

About Ascend:

Ascend is pioneering the future of healthcare through relentless innovation, our forward-thinking company is on a mission to manufacture safe, efficacious, and scalable gene therapies. Our vision is to set a new standard for gene therapy manufacturing through continuous scientific and process innovation. Our teams, rooted in biopharma, possess regulatory knowledge and prioritize the quality and potency of manufacturing high-class products.

Our goal is to inspire the next generation of experts and breakthrough start-ups in the gene and cell therapy field. With a startup mindset and a track record of rapid growth, we aim to exceed boundaries and achieve continued success. Join us to pursue your passion and make a difference in the industry where there are no limits to what we can achieve.

Responsibilities:

1. Technical Support:

• Provide first-line support to end-users, addressing hardware, software, and network issues promptly.
• Respond to IT support tickets, emails, and phone calls to resolve technical problems.
• Assist with the installation, configuration, and maintenance of computer systems, peripherals, and software applications for both office and lab-based users.

2. System Maintenance:

• Perform routine maintenance and updates on IT systems and equipment.
• Monitor system performance, identifying and resolving potential issues before they impact users.
• Maintain an inventory of IT assets and ensure accurate documentation of hardware and software configurations.

3. Network Support:

• Support network infrastructure, including routers, switches, firewalls, and wireless access points.
• Assist with network troubleshooting and resolve connectivity issues efficiently.

4. User Training and Support:

• Conduct inductions and training sessions for employees on IT best practices and the use of company software and hardware.
• Create and maintain user guides, FAQs, and other support documentation.

5. Project Assistance:

• Collaborate with the IT and Lab teams on various projects, such as system upgrades, migrations, and new technology implementations.
• Assist with the rollout of new applications and technologies to ensure minimal disruption to business operations.

6. Compliance and Security:

• Ensure compliance with company policies, procedures, and regulatory requirements related to IT.
• Support audits and implement security protocols to protect sensitive data and information.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Support Technician or in a similar role.
• Strong knowledge of computer hardware, software, and network systems.
• Familiarity with operating systems including Windows, macOS, and Linux.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Fluent in English and German (required).
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, Network+, or similar are a plus.

Benefits

• Sodexo staff discounts
• 30 days holiday
• Performance based Bonus
• Standard pension
• More to come as we grow

Company Values:

Aim Higher – Our motto and values.

• Quality by integrity - We set high standards, putting quality and evidence first to seek the best solutions.
• Adaptability is in our DNA - We are forward-thinking problem solvers, driven by the developing science and to deliver the best medicines.
• Serving patients by serving our partners - We can depend on each other, and on the organisation, to deliver goals and services.

To embark on this journey, please submit your resume and a cover letter outlining your qualifications, and interest in this role. We at Ascend embrace diversity and do not tolerate discrimination. We enthusiastically anticipate receiving all applications from individuals who align with our vision., While we appreciate all submissions, we'll reach out only to those selected for an interview. Join us as we shape the future together with boundless excitement and limitless possibilities! Thank you for considering joining our team at Ascend.