Customer Experience Specialist

We are looking for personable and detail-oriented candidates for potential Customer Experience Specialist positions. This role may involve managing inbound calls, responding to customer inquiries via email, chat, or phone, and providing exceptional support to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong customer service ethic, and the ability to resolve issues efficiently.

Key Responsibilities:

• Handle incoming customer inquiries and support requests.
• Provide accurate and timely information to customers.
• Resolve customer issues and escalate when necessary.
• Maintain records of customer interactions in the CRM system.

Requirements

• Experience working in a call center within the past 2 years
• Ability to adapt English accent to American English
• Strong organizational and time management skills
• Excellent communication and interpretation abilities
• Proficiency in Microsoft Office, Google Suite, and equivalent software
• Attention to detail and ability to multitask effectively
• Strong problem-solving and critical-thinking skills
• Ability to work independently and within a team
• Familiarity with CRM tools or similar platforms
• Reliable internet connection (at least 10 MBPS Download and Upload) and functional home office setup
• A working computer (Intel Core i3-7100U or newer and 8 GB of RAM or more) with updated software
• Quiet workspace conducive to professional phone or video calls

Benefits

• Full Time Employment
• Paid Holidays: Employee is given a mixture of Jamaican and American holidays off, including Christmas, New Year's Day, Independence Day, and Thanksgiving.
• Employee can accrue up to 12 paid time off days per year, which can be used for vacation, personal reasons, or emergencies.

Please note: This overview is for shortlisting purposes only. It does not reflect an available position at this time. If your qualifications match the requirements for a future role, a member of our staff will reach out to you.