Salesforce Platform Lead

Primary Responsibilities:
Value Stream Delivery

• Work with Salesforce delivery team to refine prioritized backlog items.
• Work with Salesforce development team on design of enhancements and bug fixes.
• Review implemented capabilities to ensure value is delivered as expected.
• Work with business and technology stakeholders of the Salesforce platform to identify and prioritize needs.
• Develop and maintain Salesforce roadmap, and review and update with stakeholders quarterly.
• Work with Salesforce Support team to refine support processes for the platform in order to reduce friction with business users.
• Work with Salesforce Support team to identify persistent support requests/incidents that could be mitigated by enhancements to the platform.

Requirements

Education & Certificates

• Bachelor's Degree, required.
• Concentration in Information Systems, Computer Science, or Finance, preferred

Professional Experience

• Minimum 7 years of overall relevant experience, required.
• Knowledge and experience with Salesforce, required.
• Experience interfacing across business and technology, required.
• Experience as a platform owner or product owner for strategic...