AI Product Manager

Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital and Orogen groups growing at a significant pace since its inception, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology – cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance. With delivery locations across the United States, United Kingdom, Romania, Canada, Mexico, and India, our growing global workforce of over 6,000 Brillians blends the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients. Brillio has been certified ‘Great Place To Work’ over the past few years across all of its locations. Learn more about us @ www.brillio.com.

Role Brief – As a Product Manager you will work with clients, internal solution teams and technical consultants to understand their client's unique business requirements, guide technical consultants and help clients achieving their strategic goals (primarily related to their digital strategy).

Key Responsibilities:

• Act as “the business owner” and key strategic consultant for the clients
• Identify key business impacting use cases, prioritize them and build a roadmap of the use cases which can be implemented to build solutions solving customer problems.
• Gather and groom functional and non-functional requirements which can be fed to design and engineering teams
• Own and run agile ceremonies such as Backlog grooming, Sprint planning
• Collaborate with UI/UX team to build detailed wireframes and designs
• Work closely with the technical consultants to ensure implementation best practices are followed and optimize the implementation, if needed
• Gather, document, and help form/guide KPIs and how to measure them
• Support internal technical consultants, client's developers and third parties throughout the implementation process from a business perspective

Required Skills & Must haves:

• 12-14 years of relevant experience working as a product owner/product manager
• 3-4 years of must have experience in building AI/ML-led solutions such as Personalization Engine/Recommendation Engine/Conversational AI etc.
• Experienced in coaching and building Agile teams
• Industry certifications related to Product Management- CSPO/Safe POPM etc.
• Exceptional organizational, presentation, and communication skills- both verbal and written
• Extensive knowledge of Microsoft Office
• Must be self-motivated, responsive, professional and dedicated to customer success
• Possess an innovative, problem-solving, and solutions-oriented mindset
• Demonstrated ability to learn quickly, be a team player, and manage change effectively

Required Functional Experience:

• Strong customer focus with the ability to engage and influence partners to develop optimal solutions
• A founder’s mindset: Own outcomes, manage expectations, drive IT success, and demonstrate administrative excellence
• Ability to foster a collaborative team culture, empowering teams to excel and innovate
• Capability to influence long-term technology decisions and collaborate with IT and business leadership
• Clear and concise communication skills, with the ability to influence outcomes through expertise and analysis
• Excellent stakeholder interaction skills, with the ability to build relationships and work cross-functionally
• Insightful judgment, the courage to present unconventional viewpoints, and comfort with ambiguity