Technical Product Manager

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers; we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

We are seeking an experienced Technical Product Manager to lead the development of our advanced bot analytics product. The ideal candidate will have a robust technical background, coupled with a deep understanding of data analytics and product management.

In this role, you will define the product vision, prioritize features, and oversee the entire product lifecycle. Your role will include:

· Working closely with engineering, data science, and UX teams to deliver innovative features for bot analytics solutions that drive customer success.

· Experience in agile methodologies and a passion for leveraging data to enhance decision-making are essential.

What you’ll be doing (Key Responsibilities):

· Define and communicate the product vision and strategy for Calabrio’s bot analytics products, aligning with business goals and customer needs.

· Lead the product lifecycle from ideation to launch, including gathering and prioritizing product and customer requirements.

· Collaborate closely with engineering, data science, and UX teams to design and deliver innovative analytics solutions.

· Develop and maintain a detailed product roadmap, ensuring alignment with the company's strategic objectives.

· Conduct market research and competitive analysis to identify trends, opportunities, and threats in the analytics space.

· Drive the development and refinement of key product features, ensuring they meet high standards of quality and usability.

· Manage stakeholder expectations, providing regular updates on product progress, timelines, and risks.

· Work with sales, marketing, and customer success teams to ensure successful product launches and ongoing customer adoption.

· Analyze product performance using key metrics, iterating on the product based on data-driven insights.

· Act as the primary point of contact for all technical aspects of the analytics product, troubleshooting issues, and ensuring smooth operations post-launch.

Requirements

· Bachelor's degree in computer science, Engineering, Data Science, or a related field; MBA or advanced degree is a plus.

· 5+ years of experience in product management, with a focus on data analytics, software, or technology products.

· 2+ years of experience with python, Excel, SQL.

· Strong technical background, with the ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.

· Proficiency in agile development methodologies and experience managing product lifecycles in fast-paced environments.

· Demonstrated ability to analyze data, derive insights, and make data-driven decisions to inform product strategy and development.

· Excellent communication, collaboration, and leadership skills, with experience working cross-functionally across teams such as engineering, UX, sales, and marketing.

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.

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