Technical Support L1

Aspire Software is looking for Technical Support L1 to join our team in Lebanon !

Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The Technical Support will be responsible for providing clients with industry leading support for InnQuest Software's line of hotel software products. A successful candidate must be able to assess and diagnose client issues, as well as effectively articulate solutions to clients via telephone and e-mail. .

What Your Day Will Look Like:

• Front-line technical support:
• Answer inbound calls to support department
• Respond to incoming e-mails and chat
• Identify issues defined by clients
• Identify, research, diagnose, and resolve client issues, striving for first-call resolution whenever possible
• Accurately and thoroughly log client issues and follow up on any unresolved issues
• Help to identify issues with Software and provide detailed information on any reported issues to management
• Keep abreast of Software features and functionality, including product enhancements and installation procedures
• Keep abreast of Software Services and be able to effectively communicate with clients about these services
• Help identify any potential current client sales through product enhancements and training opportunities
• Attend all required department meetings and trainings

About You :

• Full understanding of hotel front desk and back-office operations
• Ability to pick up new concepts easily with initiative to learn and self-motivate
• Ability to multi-task effectively
• Assertive and able to resolve client issues with tact and diplomacy
• Excellent communication skills
• Good listening skills
• Troubleshooting basic PC issues
• Professional and courteous
• Positive attitude
• Team player
• Minimum two years’ experience in management or supervision of hotel front desk or back office environment
• High Level of knowledge of Windows operating systems and basic networking concepts
• Minimum educational level – college coursework or higher