IT Support Engineer

Who We Are

At PRIME, a culture of empathy, trust, and belonging are foundational. This is integral in our approach to recruiting, developing, and retaining the best people in the industry. Our growth mindset drives us to embrace challenges and discover what sparks inspiration for creative solutions. PRIME is compelled to keep evolving, and creating new opportunities for those who perform. Our comprehensive services cover the entire lifecycle of a project, capabilities include electrical construction, service and maintenance, underground, utilities services, renewable energy, and low voltage technology solutions.

Recognized as one of Silicon Valley’s Best Places to Work!

What You Will Do

• Provide 1st and 2nd tier support to Prime office employees and remote field members.
• Procure, install, and configure computers, phones, and other common technology and devices for new and existing Prime employees.
• Exercise excellent communication skills and demonstrate the ability to interact professionally in all situations, including being helpful with people that may not be technical.
• Take on higher-level strategic projects when daily requests stall.
• Occasionally provide after-hours or weekend support to perform high-risk/high-priority or planned downtime of Prime IT systems for upgrades and maintenance.
• Diligently track and document all support interactions in the IT ticketing platform.
• Regularly maintain detailed records of IT assets in the inventory management platform.
• Write instructional documentation and convey (both foundational and highly technical) ideas in terms that non-technical people can understand.

What You Will Need to be Successful

• A+, Network+, MCSA, or other technical certifications.
• Familiarity with Office365 and other related cloud technologies
• Working knowledge of audio-visual equipment and Microsoft Teams conferencing
• Experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks within a mid-size enterprise environment.
• Experience supporting O365; iOS devices including iPhones/iPads are ideal.
• Ability to address and resolve information technology issues promptly and effectively.
• Motivated self-starter personality; able to work independently with a strong customer focus while maintaining patience with frequent interruptions.
• Persistent attention to detail, especially in circumstances where deadlines are very short.

$28 - $35 an hour

Our Benefits

-100% coverage for Medical, Dental, and Vision, including dependents, with no premium cost to the employee

-401k Program w/ Direct Benefit

-100% Employer-paid Life Insurance

-Profit Sharing and Discretionary Bonus Program

-Education/ Training Reimbursement Benefit

-Paid Time off and Holiday Time Off

*PRIME Electric does not engage with or utilize recruiting or placement agencies for any recruiting or hiring needs. PRIME hiring managers are not authorized to review or accept resume referrals from any agencies.

This employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

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