User Researcher

Are you passionate about uncovering deep insights that drive impactful product decisions? We are seeking a talented Mid-level User Researcher to join our dynamic team.

In this role, you will work closely with our UX Research Lead, key stakeholders, and the wider Product & Engineering teams to drive evidence-based decision-making across our multi-sided business. You will have the opportunity to conduct research with a diverse group of users, including doctors, nurses, patients, and pharmacies, helping to shape the future of our products.

Day to day:

Key Responsibilities:

• Research Leadership: Conduct ongoing user research to inform product design and development, contributing to both discovery and delivery cycles.
• Workshop Facilitation: Assist in planning and facilitating collaborative workshops, such as co-design and discovery sessions, to generate actionable insights.
• Research Execution: Plan, deliver, and facilitate UX research activities using a mix of qualitative and quantitative methodologies. Synthesise findings into clear, actionable recommendations.
• Tools & Methodologies: Utilize a broad range of research tools and frameworks, such as Confluence, Jira, Optimal Workshop, Dovetail, Miro, and Figjam, to conduct and present research.
• Stakeholder Collaboration: Work closely with product teams, developers, and other stakeholders to ensure research findings are integrated into product development processes.

Requirements

• Research Skills: Proficiency in both discovery/exploratory research and direct product delivery cycles, with experience in qualitative and quantitative research methodologies.
• Workshop Facilitation: Experience in facilitating and assisting with workshops, including co-design and discovery sessions.
• Curiosity & Insight: A natural curiosity to explore customer needs, pain points, and opportunities, and the ability to translate these insights into valuable design solutions.
• Adaptability: Comfort working in dynamic environments where processes may evolve as the company grows.
• Communication: Excellent verbal and written communication skills, with the ability to present findings clearly to diverse audiences.
• Collaboration: A collaborative team player who can work effectively with designers, developers, and product teams.
• Education: Bachelor’s degree in Research, Design, or a related field.

Additional information

You’ll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.

Other benefits include:

• Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
• Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
• The freedom of a full-time, work-from-home role.
• Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
• Mental health support through our wellbeing platform, Unmind.
• A private health insurance discount through Medibank.
• Up to 8 weeks of paid parental leave.
• Swag kits to celebrate key milestones in your journey with us.
• Enhancing your home office with our ergonomic equipment reimbursement benefit.

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We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.