Retail Operations & Project Management Senior Executive

About us

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

The role

Love, Bonito has just opened our first store in the Philippines. We are seeking a Retail Operations & Project Management Senior Executive to join us on building our retail business unit and ensuring that company policies and procedures remain consistent across individual locations. You are the main point of contact and communications between HQ and the store teams, delivering service and operations excellence.

You will be reporting directly to the Retail Operations Assistant Manager and will coordinate the full spectrum of business activities encompassing inventory control, budgeting, team trainings, and vendor relations.

Main responsibilities

Administrative management support to Stores (10%)

• Execute timely updates and efficient organisation of Retail reports, trackers, documents, to maintain sources of truth for Retail organisation
• Coordinate the procurement monthly store supplies, and all necessary operational materials and all store events, including new store openings
• Providing support and overseeing store facilities maintenance for all locations

Store Operations (Backend) - (40%)

• Support as key liaison personnel for all stores - ensure that any key operational information is promptly and accurately delivered from HQ to retail teams
• Assist in overseeing general store administration and ensure compliance with policies and procedures by auditing various operational aspects of stores on store visit
• Liaise with cross-functional departments and external vendors to troubleshoot operational tech & equipment, such as POS issues, fabric & production defects, resolving customer grievances etc.
• Manage user feedback on internal systems, and coordinate with the relevant stakeholders to provide after systems support and determine solutions. Set timelines and manage production, execution and accuracy of new initiatives or operational procedures
• Coordinate with store leaders on weekly cycle counts, investigation and resolution on inventory discrepancies
• Support planning, organisation and execution of retail events and be present where required
• Lead on Marketing DTI application and collaborate closely with Philippines marketing Team

Retail store renovation and maintenance (50%)

• Coordinate the application of PTW and subsequent takeover of site with Landlords, Contractors and other relevant stakeholders
• Conduct site checks and ensure fit-out timelines are on schedule, store build is as per approved layout, design and technical drawings, resolve all site issues with the Landlords, Contractors and relevant stakeholders
• Understand and communicate effectively with Contractors and all other vendors on product availability, lead times and delivery arrangements
• Conduct regular meetings with Contractors and relevant stakeholders to update and coordinate on store set up tasks and timeline
• Ensure transparency, accountability and alignment, including documenting, communicating in all project-related matters with the relevant stakeholders

KPIs

• Retail efficiency and productivity
• Customer Service Excellence: NPS, GRP
• Inventory Management KPIs
• Successful execution and roll-out of store opening projects & milestones

Requirements

• At least 2-3 year experience in Retail Operations both front and back-end

• At least 2-3 year experience in Retail Project Management/Construction Sector

• Possess intermediate Microsoft Excel and Powerpoint skills

• Good communication and interpersonal skills, numerate and tech-savvy

• Good team player, highly initiative, diligent and fun-loving.

• Meticulous with details and works with a positive attitude to meet deadlines

• Excellent time management skills and independent worker

You should have / be:

• A love for our brand and what we stand for
• A high degree of professionalism, work ethic, judgement and keen attention to detail
• Strong communication skills and an outgoing personality who enjoys interacting and connecting with people to build trusting relationships with customers and external stakeholders
• Strong multi-tasking and execution abilities, and an ability to think /work systematically, with impeccable judgement and discretion
• A positive get-it-done attitude and a believer of our six corporate values

Benefits

1. Flexible Work Arrangement

• Remote work and adjustable hours - reports to stores 3-4x/week

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement, Mental wellness support)

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme