Customer Experience Specialist

Career Renew is recruiting for one of its clients an Italian-Speaking Customer Experience Specialist - onsite position in Bucharest, Romania.

Key Accountabilities:

· Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.

· Join our vibrant Contact Center team, where you'll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.

· Communicating with customers through various channels in Italian and English

· Responding promptly to customer inquiries

· Maintaining a positive, empathic and professional attitude towards customers at all times

· Ensure customer satisfaction and provide professional customer support

Requirements

· Proficient writing and speaking skills in Italian (C1 level) are essential, with English proficiency required at a B2 level.

· Prior experience in an international airline environment/operations is advantageous but not mandatory.

· Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.

· Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.

· Graduates in any discipline or undergraduates are welcome.

· Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.

· Proficiency in Microsoft Office and Outlook.

· Willingness to work in a contact center environment. (full time Work from Office)