Regional Head of Customer Experience

Regional Head of Customer Experience, APAC

What you can expect

The Regional Head of Customer Experience - APAC will be responsible for leading Workvivo Customer Experience in the APAC region. You will build and lead a high-performing team dedicated to managing and growing our newly acquired customers. You will ensure an exceptional customer experience and foster long-term relationships.

About the Team

Workvivo is a digital experience platform dedicated to amplifying workplace culture and fostering employee inclusion, regardless of location. Committed to customer satisfaction, Workvivo focuses on enhancing employees' working lives across diverse industries globally.

As part of Zoom, an intelligent collaboration platform, Workvivo aligns with Zoom's mission to prioritize people, enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions.

What we’re looking for

• 15+ years of experience in customer success, customer experience, or a related field, with a proven track record of leadership in the APAC market.
• Have good understanding of the APAC business landscape, cultural nuances, and regulatory e...