Expert Systems Engineer

Experience:

Minimum 15 yrs. of total experience. Minimum 7 yrs. of experience as ServiceNow Developer

Worked in ITSM, ITOM, CSM organizational structure.

Experience in implementing the following Core ITIL Process modules: Incident, Problem, Change, Service Catalog and CMDB

Prerequisite:

ServiceNow Design and Development experience

ITIL knowledge

ServiceNow System Admin Certification

ServiceNow Certified Application Developer

Written and verbal communication skills

Experience of working in multi-domain structure in ServiceNow

Responsibilities:

Work on major and complex development projects/enhancements for ServiceNow. Customizing the tool as per business requirements.

Handle troubleshooting tickets in ServiceNow. Design, prototype, implement, test, and deploy business rules, technical solutions such as client scripts, UI pages/actions/policies, ACLs and notifications, ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS, development skills, such as HTML, CSS, Angular JS

Release management: Create and use update sets to move customizations between ServiceNow instances, peer review codes

Design and maintain a highly available and recoverable environment.

Design/manage ServiceNow architecture and Integrations.

Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.

Write technical documentation : functional specifications, development instructions, design documentations.

Proactively keep ServiceNow certifications up to date

Mentor and share technical knowledge with service management team.

You will be required to work with Project managers, Process owners and other stakeholders.

Qualification:

Bachelor’s degree in Computer Science/IT or relevant work experience

Shift :

Evening shift - 5pm - 2am IST