Salesforce Solutions Lead

Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A Little More About Us:

● We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.

● We are quickly becoming one of the fastest growing health benefits companies in the country. We have received numerous awards and accolades, including Inc. Magazine Best in Business Gold Medal award in 2021, and JMP Securities Top 50 Private Companies in Insurtech in 2022.

● We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.

● Our customers like us. Our revenue churn is in the low single digits, in an industry where greater than 20% churn is common.

● Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. We may not be the right place for everybody, but if you get energized by doing work every day that focuses on putting consumers at the front of the line, we could be a great place for you. It takes unique people and diverse perspectives to deliver our results. We encourage you to be your authentic self – we like you that way.

A Little More About The role:

We’re looking for a Salesforce Solution Lead to provide technical leadership in the Salesforce technology domain. It will be essential to learn how the business is doing their work so we elevate their capacity to serve more customers. We are B2B Marketing and Sales and B2C Service, so having a variety of experience implementing solutions will ensure your success. Hands on experience building prototypes and proof-of concepts in Health Cloud and OmniStudio components will a big part of your work. We all dig into production issues to resolve issues for our users who work in all aspects of the Salesforce Quoting, Clinical Documentation, Case Management, and Lead Management solutions.

You will:

● Demonstrate analytical thinking and problem-solving skills to define technical scope for prototypes that accelerate solutions.

● Deliver solutions and designs in Health Cloud Group Benefits and Administration, Vlocity components, Service Cloud, Health Cloud Care Management, and Scheduling.

● Demonstrate strategic thinking when making data model and security model changes so they align with Master Data Management, Data Governance, Security and Compliance guidelines and standards.

● Be skilled at written and oral communication because you are a key point of contact for a variety of business, operations, and technical coworkers.

● Listen and ask specific questions so you can quickly understand the problems that customer, members, and coworkers are facing.

● Identify the gaps between the business process and standard or custom process in Salesforce so you can provide solution options and recommendations to leverage standard Salesforce features whenever possible.

● Love documentation because teams will be off and on-shore. Processes and standards need to be established and maintained to ensure all team members are empowered to make the best design decision they can.

● Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

You bring:

● Bachelor’s Degree or equivalent

● 7 years of substantial experience in delivering Salesforce solutions with large teams

● Strong general business acumen

● History of managing complex processes and solutions for multi-layered projects

● Excellent communication skills

● Demonstrated success getting results through collaboration

Extra credit:

● Salesforce Administrator and Platform App Builder Certifications and Health Cloud Specialist Superbadge preferred

● Experience with these tools: Copado, Conga, Agiloft, Own (formerly OwnBackup), OwnSecure

● Salesforce Solution Architect or Copado Fundamentals I certifications preferred

● Previous experience in healthcare or insurance industries

● Previous start up company experience

Competitive pay is standard. Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, 16 weeks paid parental leave, paid holidays, cell phone reimbursement, education reimbursement, and 1 week of paid paw-ternity leave just to name a few.