We are looking for a Junior Technical Support Engineer who will be responsible to ensure the best service satisfaction to our customers.
We expect the Junior Technical Support Specialist to:
- Work in 24/7 support schedule (day and night shifts, 2\2),
- Monitor financial systems using proprietary monitoring systems,
- Register and resolve service requests, incidents and problems,
- Assist to DevOps engineers, developers and QA engineers,
- Communicate with client and partner company representatives,
- Exchange knowledge with fellow colleagues.
Requirements
Must-have skills:
- Basic UNIX/Linux training,
- Experience in Unix/Linux command line,
- Basic knowledge of shell script languages, AWK, Perl, etc.,
- Strong analysis, investigation and troubleshooting skills,
- Good command of written and spoken English and Russian languages.
Nice-to-have skills:
- Work experience in Linux environment,
- Understanding of ITIL/DevOps processes and routines,
- Experience with SQL-like command language,
- Experience with trading/exchange/risk management software usage,
- Experience with Atlassian software (JIRA, Confluence, etc.),
- Knowledge of HashiCorp stack and K8S,
- Bachelor’s degree in Computer Science or a related field.
Additional information
Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.
Flexibility benefits:
- Possibility of hybrid/remote work mode in Georgia,
- Flexible working hours.
Health and recreation benefits:
- 24 working days of paid vacation,
- Fully paid additional wellness days (3 days per year),
- FitPass (sport and related activities) access,
- Medical insurance - VIP package.
Facility benefits:
- Modern office with new equipment,
- PlayStation and table football in the office,
- Meals in the office,
Community benefits:
- Teambuilding activities,
- Corporate parties,
- Football club,
- Billiard club,
- Speakers' club,
- Free admission to corporate external events,
- Possibility of joining conferences and professional fairs,
- Personal branding development support.
Professional training benefits:
- English language courses,
- Georgian language courses for foreign employees,
- Unlimited access to self-learning platforms,
- Certification opportunities,
- Mentorship Program.
Social benefits:
- Parental bonus,
- Referral bonus,
- Blood donation paid leave,
- Gifts for employees,
- Gifts for children,
- Free drinks and snacks.
Devexperts
Devexperts provides trading platforms and brokerage automation solutions for financial institutions.
Other jobs at Devexperts
Why OmniJobs?
- Rare & hidden jobs
- New jobs every day
- No expired job posts
- All jobs in English
Receive emails about similar jobs
Get alerts to your inbox about new open jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs