Managed Firewall Engineer

Conversant Group is an IT infrastructure and security consulting company based in Chattanooga, TN. We have provided technical, organizational, procedural, and process consulting services internationally since the company was formed in 2009. Unlike many IT security companies, Conversant Group has a unique perspective: technology is a tool, nothing more. Technology should support the business, and the business should support the people.

The Managed Firewall III role will be principally responsible for managing and maintaining the

operational readiness of Perimeter Defense Solutions. This role will report to the Support Services

Manager and is 100% remote.

An ideal candidate will be able to:

• Perform engineering tasks to maintain full operational readiness of firewalls and perimeter

defense solutions

• Solve highly complex engineering challenges while utilizing all levels of technical resources

• Install, configure, and audit perimeter defense solutions

• Handle technical incidents and escalations

Key Responsibilities

• Perform engineering tasks in support of perimeter defense services
• Handle client satisfaction escalations and incidents
• Install, configure, and audit perimeter defense platforms and associated applications
• Review and consult on product, solution, and client change control requests
• Understand the client’s end goals and help create a plan to achieve them
• Perform other tasks as needed to support Perimeter Defense Practice Group initiatives
• Participate in an on-call rotation
• Provide assistance in conducting assessments as an SME in various areas of expertise

Preferred Skills

• Demonstrated practical expertise in advanced security management for firewalls
• Communicate effectively in any form or medium
• Manage dynamic and competitive priorities
• Open Shortest Path First (OSPF)/Border Gateway Protocol (BGP)
• Organize complex technical tasks for multiple clients at once
• Conversant with information technology and managed services best practices
• Cross platform firewall Management (Fortinet, Cisco, and Palo Alto)
• Industry experience with service delivery in a managed services practice organization
• Practical application of InfoSec principles

Qualifications

• 3-5 years of firewall/IT perimeter defense experience
• Bachelor’s degree in information technology, related field, or equivalent work history
• Certifications in Fortinet, Palo Alto, or Cisco desired
• Experience working for and within IT for the legal industry
• Experience in large scale service delivery