Sr. Salesforce Business Analyst

Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world’s coolest and most impactful products. It is our mission to enable manufacturers with the technology they need to drive innovation forward.

We are a team of motivated and hardworking creators and doers. If you’re looking to have a direct impact on a Series B fast-scaling company that is revolutionizing an essential industry, read on and apply!

Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.

This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.

Summary:

The Senior Salesforce Business Analyst is responsible for analyzing and optimizing business operations to improve efficiency and drive strategic decision-making. This role involves working closely with cross-functional teams to identify opportunities for process improvement and implementing solutions that enhance business performance. A successful candidate will have strong analytical skills, a deep understanding of business operations, and the ability to communicate insights to stakeholders at all levels. This position is based in our Boston office and requires on-site work, with a hybrid schedule.

Key Responsibilities:

• Partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve business needs.
• Work to improve existing Salesforce infrastructure and establish new functionality
• Configure new and existing Salesforce features including custom objects, page layouts, validations, workflows, flows, process builders, and other 3rd party applications.
• Lead Salesforce projects end-to-end with full ownership of the project, working with the relevant teams to develop clear definitions and design requirements, then on to implementation, testing, and release to production, always keeping the relevant teams in the loop
• Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow
• Proactively seek out and identify needed system changes
• Prepare data files and upload the data into Salesforce using the data loader and other 3rd party tools.
• Other duties as assigned.

Qualifications:

• 4+ years experience as a Salesforce Administrator, Project Manager, and Business Analyst
• Experience with other GTM tech stack software - Gong, Outreach, and Hubspot preferred
• Expertise in translating business requirements into technical/software requirements, process modeling, and data mapping
• Hands-on writing Salesforce Validation, Workflow and Flows.
• Excellent analytical, and technical aptitude and ability to solve problems
• Excellent time management and organization skills with an ability to work on multiple tasks in parallel
• Detail-oriented and self-starter with strong written and interpersonal skills
• Excellent written and verbal communication skills
• Comfort in a fast-paced, quickly evolving environment

Paperless Parts Life

Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.

Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity. Because we value the safety of our team, all employees and guests must be fully vaccinated to enter our office.

Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).

Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.

Benefits: We value you and your family. With this in mind, full-time employees are provided:

• 100% coverage of health, dental, and vision for you and your dependent
• Competitive compensation philosophy
• Unlimited PTO
• 13+ paid holidays
• Company-sponsored wellness stipend/free gym membership
• Pre-tax Commuter and FSA/Dependent Care FSA
• 401(k) plan
• Employee recognition program

Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.